Associate Property Claim Representative

Travelers • Chantilly, VA

3d • Remote

About The Position

The Associate Claim Representative, Outside Property, receives comprehensive training in claim handling, customer service, and policy interpretation while working alongside experienced claim professionals. The role focuses on building the skills and knowledge needed to manage first-party property claims. The training program typically lasts 9–12 months; after successful completion, the employee is prepared to handle claims independently and progress toward full claims-handling responsibility.

The position is based remotely and includes work at residential and commercial locations, with a combination of mobile work, work from the employee’s primary residence, or work from the nearest Travelers office. The role may require extensive travel, including overnight stays, to support customers across multiple locations.

Requirements

• High school diploma or GED.
• One year of customer service experience.
• Valid driver's license.
• Ability to obtain an active adjuster license where required by state law.
• Ability to obtain and maintain relevant insurance license(s) and/or a UAS Remote Pilot Certification within three months of starting, as required.

Nice To Haves

• Bachelor’s degree.
• Previous internship or work experience in customer service or insurance.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook.
• Willingness to learn claims management and estimating software.
• Strong verbal and written communication skills.
• Sound judgment and effective decision-making within established authority.
• Exceptional customer service skills and commitment to a positive experience for insureds and claimants.
• Attention to detail and organizational skills, including the ability to manage multiple tasks and prioritize effectively.
• Basic conflict resolution skills and willingness to learn techniques for productive discussions and negotiations.
• Openness to continuous learning, particularly in AI and digital transformation.

Responsibilities

• Participate in structured training covering insurance policies, claim processes, systems, and procedures through virtual, classroom, and on-the-job training.
• Review, investigate, and document first-party property claims under direct supervision.
• Gather information from policyholders, claimants, witnesses, and third-party providers.
• Investigate and evaluate relevant facts and information, including leases, contracts, bylaws, and other documents that may affect a claim.
• Determine and apply coverage for building damages according to policy terms.
• Establish the scope of building and contents damages and use it to prepare written or computer-assisted estimates.
• Communicate with customers, claimants, and internal stakeholders in a timely and professional manner.
• Maintain accurate claim activity records in claim management systems.
• Adapt to new technologies, system upgrades, and digital tool rollouts while maintaining productivity and service quality.
• Obtain and maintain relevant insurance licenses and/or a UAS Remote Pilot Certification within three months of starting the job, as required by federal, state, and Travelers requirements.
• Assess and inspect all areas of a dwelling or structure, including roofs, attics, crawl spaces, and other confined areas.
• Carry, set up, and climb ladders weighing approximately 38–49 pounds.
• Perform other duties as assigned.

Benefits

• Health insurance coverage for eligible employees and family members beginning on the first day of employment.
• Dollar-for-dollar 401(k) contribution matching up to the first 5% of eligible pay, subject to an annual maximum.
• Paying it Forward Savings Program, through which Travelers makes an annual 401(k) contribution when an employee makes a student loan payment.
• Pension Plan funded 100% by Travelers.
• At least 20 days of paid time off annually.
• Nine paid company holidays.
• Wellness program with tools, discounts, and resources supporting wellness goals and caregiving needs.
• Mental health program with access to free professional counseling services, health coaching, and other resources.
• Matching Gift and Volunteer Rewards program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED