Associate Property Claim Representative - Alexandria, VA
About The Position
The Associate Claim Representative, Outside Property, receives comprehensive training in claim handling, customer service, and policy interpretation while working with experienced claim professionals. The role develops the skills needed to manage first-party property claims. The training program typically lasts 9–12 months; upon successful completion, the representative is prepared to handle claims independently and progress toward full claims-handling responsibility. The position is based remotely and includes work at residential and commercial locations, combining mobile work, work from the employee’s primary residence, and work from the nearest Travelers office. The role may involve extensive travel, including overnight stays, to support customers across multiple locations.
Requirements
- High school diploma or GED.
- One year of customer service experience.
- Valid driver’s license.
- Ability to carry, set up, and climb ladders weighing approximately 38–49 pounds.
- Willingness to obtain an active adjuster license where required by state law.
Nice To Haves
- Bachelor’s degree.
- Previous internship or work experience in customer service or insurance.
- Proficiency in Microsoft Office, including Word, Excel, and Outlook, and willingness to learn claims management and estimating software.
- Strong verbal and written communication skills, with the ability to convey information clearly and professionally.
- Sound judgment and ability to make effective decisions within established authority.
- Exceptional customer service skills and commitment to a positive experience for insureds and claimants.
- Attention to detail and organizational skills, including the ability to manage multiple tasks and prioritize effectively.
- Basic conflict resolution skills and willingness to learn techniques for productive discussions and negotiations.
- Openness to continuous learning.
Responsibilities
- Participate in structured training covering insurance policies, claim processes, systems, and procedures through virtual, classroom, and on-the-job instruction.
- Review, investigate, and document first-party property claims under direct supervision.
- Gather information from policyholders, claimants, witnesses, and third-party providers.
- Investigate and evaluate relevant facts and documents, and determine and apply coverage for building damage under policy terms.
- Establish the scope of building and contents damages and use it to prepare written and/or computer-assisted estimates.
- Communicate with customers, claimants, and internal stakeholders in a timely and professional manner.
- Maintain accurate claim activity records in claim management systems.
- Remain open to continuous learning, particularly in AI and digital transformation.
- Adapt to new technology implementations, system upgrades, and digital tool rollouts while maintaining productivity and service quality.
- Acquire and maintain relevant insurance licenses and/or a UAS Remote Pilot Certification within three months of starting, as required by federal, state, and Travelers requirements.
- Assess and inspect all areas of dwellings or structures, including roofs, attics, crawl spaces, and other confined areas.
- Perform other duties as assigned.
Benefits
- Employees are eligible for performance-based cash incentive awards as part of the compensation program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
