Outside Property Claim Representative - Alexandria, VA
About The Position
As a Claim Representative, Outside Property, you will manage, inspect, evaluate, negotiate, and settle first-party property claims accurately and promptly. The role includes in-person inspections at customers’ residences and properties to assess damage, and requires close work with insureds and their representatives to resolve claims efficiently with professionalism, empathy, and strong customer service. The position is based remotely, with work performed at residential and/or commercial locations, from the employee’s primary residence, or at the nearest Travelers office. The role serves an assigned territory; employees must reside in or be willing to relocate at their own expense to that territory. Extensive travel, including overnight stays, may be required. The representative typically handles personal insurance claims with limited supervision and higher authority, and begins handling business insurance claims under direct supervision. The employee must acquire and maintain relevant insurance license(s) and/or a UAS Remote Pilot Certification within three months of starting, as required by federal, state, and Travelers requirements.
Requirements
- High school diploma or GED.
- One year of property or comparable claims-related experience, or successful completion of the required Travelers Claim Representative training program.
- Valid driver’s license.
- Acquire and maintain relevant insurance license(s) and/or UAS Remote Pilot Certification within three months of starting, as applicable.
- Ability to inspect roofs, attics, crawl spaces, and other confined areas.
- Ability to carry, set up, and climb ladders weighing approximately 38–49 pounds.
- Ability to reside in or relocate at personal expense to the assigned territory.
Nice To Haves
- Bachelor’s degree.
- Two years of property claim experience.
- Active adjuster license, where applicable.
- Proficiency in claims management and estimating software, with advanced skills in Microsoft Office and enterprise technology systems and platforms.
- Strong verbal and written communication skills.
- Sound judgment and effective decision-making.
- Exceptional customer service skills and commitment to a positive customer experience.
- Strong attention to detail and organizational skills, including the ability to manage multiple tasks and prioritize in a fast-paced environment.
- Conflict resolution skills and the ability to facilitate productive discussions and reach equitable outcomes.
- Ability to manage stress, navigate difficult situations, maintain composure and professionalism under pressure, and take accountability for decisions.
- Basic understanding of insurance principles and terminology, state insurance regulations, and claim handling requirements.
- Ability to learn quickly from experience and apply learning to new situations with speed and flexibility.
Responsibilities
- Review, investigate, and document first-party property claims under limited supervision.
- Gather information from policyholders, claimants, and third-party vendors.
- Investigate and evaluate relevant facts and documents, including leases, contracts, and bylaws, and determine and apply property damage coverage under policy terms.
- Establish the scope of building and contents damages and use it to prepare written and/or computer-assisted estimates, with management guidance.
- Communicate promptly and professionally with customers, representatives, vendors, and internal stakeholders.
- Negotiate with contractors, insureds’ representatives, and other constituents, with guidance.
- Maintain accurate records of claim activity in claim management systems.
- Adapt to technology implementations, system upgrades, and digital tool rollouts, particularly AI-related tools, while maintaining productivity and service quality.
- Acquire and maintain applicable insurance license(s) and/or UAS Remote Pilot Certification within three months of starting.
- Assess and inspect all areas of dwellings and structures, including roofs, attics, crawl spaces, and confined areas.
- Carry, set up, and climb ladders weighing approximately 38–49 pounds.
- Travel as needed, potentially extensively and with overnight stays, to support customers across multiple locations.
- Perform other duties as assigned.
Benefits
- Performance-based cash incentive awards
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
