Outside Property Claim Representative - Chantilly, VA

VetJobs•Chantilly, VA

22h•$68,700 - $113,400•Remote

About The Position

As a Claim Representative, Outside Property, you will manage, inspect, evaluate, negotiate, and settle first-party property claims accurately and promptly. The role includes in-person inspections at customers’ residential and commercial properties to assess damage. You will work with insureds and their representatives to resolve claims efficiently while providing professional, empathetic service. The position is based remotely and involves a combination of mobile work, work from your primary residence, or work from the nearest Travelers office. It serves an assigned territory; you must live in or be willing to relocate to that territory at your own expense. Extensive travel, including overnight stays, may be required.

Requirements

High school diploma or GED.
One year of property or comparable claim-related experience, or successful completion of the required Travelers Claim Representative training program.
Valid driver's license.
Ability to obtain and maintain relevant insurance license(s) and/or a UAS Remote Pilot Certification within three months of starting, when required.
Ability to inspect roofs, attics, crawl spaces, and other confined areas, and to carry, set up, and climb ladders weighing approximately 38–49 pounds.

Nice To Haves

Bachelor’s degree.
Two years of property claim experience.
Active adjuster license, where applicable.
Proficiency in claims management and estimating software, with advanced skills in Microsoft Office and enterprise technology systems and platforms.
Strong verbal and written communication skills.
Sound judgment and effective decision-making ability.
Exceptional customer service skills and commitment to a positive customer experience.
Strong attention to detail and organizational skills, including the ability to manage multiple tasks and prioritize in a fast-paced environment.
Conflict-resolution skills and ability to facilitate productive discussions and reach equitable outcomes.
Ability to manage stress, handle difficult situations, and maintain composure and professionalism under pressure while taking accountability for decisions.
Basic understanding of insurance principles and terminology, state insurance regulations, and claim-handling requirements.
Ability to learn quickly from experience and apply it to new situations with speed and flexibility.

Responsibilities

Review, investigate, and document first-party property claims under limited supervision; typically handle personal insurance claims with limited supervision and higher authority, and begin handling business insurance claims with direct supervision.
Gather information from policyholders, claimants, and third-party vendors.
Investigate and evaluate relevant facts and information, including leases, contracts, bylaws, and other documents that may affect a claim.
Determine and apply coverage for property damage according to policy terms.
Establish accurate scopes of damage for building and contents losses and use them as the basis for written or computer-assisted estimates, with management guidance.
Communicate promptly and professionally with customers, representatives, vendors, and internal stakeholders.
Negotiate with multiple parties, such as contractors and insureds’ representatives, with guidance.
Maintain accurate records of claim activity in claim management systems.
Adapt to technology implementations, system upgrades, and digital tool rollouts, particularly AI-related tools, while maintaining productivity and service quality.
Acquire and maintain relevant insurance license(s) and/or a UAS Remote Pilot Certification within three months of starting, as required by federal, state, and Travelers requirements.
Assess and inspect all areas of dwellings or structures, including roofs, attics, crawl spaces, and other confined areas.
Carry, set up, and climb ladders weighing approximately 38–49 pounds.
Travel, potentially with overnight stays, to support customers across multiple locations.
Perform other duties as assigned.