Associate Property Claim Representative - Arlington, VA
About The Position
The Associate Claim Representative, Outside Property, receives comprehensive training in claim handling, customer service, and policy interpretation while working alongside experienced claim professionals. The role focuses on developing the skills and knowledge needed to manage first-party property claims. The training program typically lasts 9–12 months; successful completion prepares the employee to handle claims independently and progress toward full claims-handling responsibility. The position is based remotely and involves work at residential and commercial locations, with a combination of mobile work, work from the employee’s primary residence, and work from the nearest Travelers office. The role may require extensive travel, including overnight stays, to support customers across multiple locations.
Requirements
- Acquire and maintain relevant insurance license(s) and/or a UAS Remote Pilot Certification within three months of starting the job, in compliance with applicable federal, state, and Travelers requirements.
- Ability to assess and inspect all areas of a dwelling or structure, including roofs, attics, crawl spaces, and other confined areas.
- Ability to carry, set up, and climb ladders weighing approximately 38–49 pounds.
Responsibilities
- Participate in structured training covering insurance policies, claim processes, systems, and procedures through virtual, classroom, and on-the-job training.
- Review, investigate, and document first-party property claims under direct supervision.
- Gather information from policyholders, claimants, witnesses, and third-party providers.
- Investigate and evaluate relevant facts and information, including leases, contracts, by-laws, and other relevant documents.
- Determine and apply coverage for building damages in accordance with policy terms.
- Establish the scope of building and contents damages and use it to prepare written estimates and/or computer-assisted estimates.
- Communicate with customers, claimants, and internal stakeholders in a timely and professional manner.
- Maintain accurate records of claim activity in claim management systems.
- Remain open to continuous learning, particularly in AI and digital transformation, and adapt to technology implementations, system upgrades, and digital tool rollouts while maintaining productivity and service quality.
- Acquire and maintain relevant insurance license(s) and/or a UAS Remote Pilot Certification within three months of starting the job, as required by federal, state, and Travelers requirements.
- Assess and inspect all areas of dwellings or structures, including roofs, attics, crawl spaces, and other confined areas.
- Perform other duties as assigned.
Benefits
- Eligible for performance-based cash incentive awards as part of the compensation and benefits program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
