Associate Property Claim Representative - Chantilly, VA

Military Spouse Corporate Career Network•Chantilly, VA

2d•Remote

About The Position

The Associate Claim Representative, Outside Property, receives comprehensive training in claim handling, customer service, and policy interpretation while working alongside experienced claim professionals. The role develops the skills needed to manage first-party property claims. The training program typically lasts 9–12 months; upon successful completion, the representative is prepared to handle claims independently and progress toward full claims-handling responsibility. The position is based remotely and includes work at residential and commercial locations, with a combination of mobile work, work from the employee’s primary residence, or work from the nearest Travelers office. The role requires acquiring and maintaining relevant insurance license(s) and/or a UAS Remote Pilot Certification within three months of starting, as applicable to federal, state, and Travelers requirements.

Requirements

High school diploma or GED.
One year of customer service experience.
Valid driver's license.
Ability to assess and inspect all areas of a dwelling or structure, including confined spaces.
Ability to carry, set up, and climb ladders weighing approximately 38–49 pounds.
Ability to obtain relevant insurance license(s) and/or a UAS Remote Pilot Certification within three months of starting, as required.

Nice To Haves

Bachelor’s degree.
Previous internship or work experience in customer service or insurance.
Willingness to obtain an active adjuster license where required by state law.
Proficiency in Microsoft Office, including Word, Excel, and Outlook, and willingness to learn claims management and estimating software.
Strong verbal and written communication skills.
Ability to exercise sound judgment and make effective decisions within established authority.
Exceptional customer service skills and commitment to providing a positive experience for insureds and claimants.
Attention to detail and organizational skills, including the ability to manage multiple tasks and prioritize effectively.
Basic conflict resolution skills and willingness to learn techniques for productive discussions and negotiations.
Openness to continuous learning, particularly in AI and digital transformation.

Responsibilities

Participate in structured training covering insurance policies, claim processes, systems, and procedures through virtual, classroom, and on-the-job instruction.
Review, investigate, and document first-party property claims under direct supervision.
Gather information from policyholders, claimants, witnesses, and third-party providers.
Investigate and evaluate relevant facts and information, including leases, contracts, by-laws, and other documents that may affect a claim.
Determine and apply coverage for building damage according to policy terms.
Establish the scope of building and contents damage and use it to prepare written and/or computer-assisted estimates.
Communicate promptly and professionally with customers, claimants, and internal stakeholders.
Maintain accurate claim activity records in claim management systems.
Adapt to technology implementations, system upgrades, and digital tool rollouts while maintaining productivity and service quality.
Acquire and maintain relevant insurance license(s) and/or a UAS Remote Pilot Certification within three months of starting, as required.
Assess and inspect all areas of dwellings or structures, including roofs, attics, crawl spaces, and other confined areas.
Carry, set up, and climb ladders weighing approximately 38–49 pounds.
Travel, potentially extensively and with overnight stays, to support customers across multiple locations.
Perform other duties as assigned.