Outside Property Claim Representative - Chantilly, VA
About The Position
As a Claim Representative, Outside Property, you will manage, inspect, evaluate, negotiate, and settle first-party property claims accurately and promptly. The role includes in-person inspections at customers’ residences and properties to assess damage. You will work with insureds and their representatives to resolve claims efficiently while providing professional, empathetic customer service. The position is described as remote, with work at residential and/or commercial locations and a combination of mobile work, work from your primary residence, or work from the nearest Travelers office. You must reside in or be willing to relocate at your own expense to the assigned territory. The posting’s territory details are placeholders and do not specify the actual territory.
Requirements
- Reside in or be willing to relocate at your own expense to the assigned territory.
- Acquire and maintain relevant insurance license(s) and/or a UAS Remote Pilot Certification within three months of starting the job.
- Be able to assess and inspect all areas of a dwelling or structure, including roofs, attics, crawl spaces, and other confined areas.
- Be able to carry, set up, and climb ladders weighing approximately 38–49 pounds.
- Be able to travel, potentially extensively and with overnight stays.
Responsibilities
- Review, investigate, and document first-party property claims under limited supervision.
- Typically handle personal insurance claims with limited supervision and higher authority, and begin handling business insurance claims with direct supervision.
- Gather information from policyholders, claimants, and third-party vendors.
- Investigate and evaluate relevant facts and information, including leases, contracts, by-laws, and other documents that may affect a claim.
- Determine and apply coverage for property damage according to policy terms.
- Establish the scope of building and contents damage and use it as the basis for written or computer-assisted estimates, with management guidance.
- Communicate promptly and professionally with customers, representatives, third-party vendors, and internal stakeholders.
- Negotiate with multiple parties, such as contractors and insured representatives, with guidance.
- Maintain accurate records of claim activity in claim management systems.
- Adapt to new technology implementations, system upgrades, and digital tool rollouts, particularly AI-related tools, while maintaining productivity and service quality.
- Acquire and maintain relevant insurance license(s) and/or a UAS Remote Pilot Certification within three months of starting, in compliance with federal, state, and Travelers requirements.
- Assess and inspect all areas of dwellings or structures, including roofs, attics, crawl spaces, and other confined areas.
- Carry, set up, and climb ladders weighing approximately 38–49 pounds.
- Travel, potentially extensively and with overnight stays, to support customers across multiple locations.
- Perform other duties as assigned.
Benefits
- Employees are eligible for performance-based cash incentive awards as part of the compensation and benefits program.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
