Outside Property Claim Representative - Alexandria, VA
About The Position
As a Claim Representative, Outside Property, you will manage, inspect, evaluate, negotiate, and settle first-party property claims accurately and promptly. The role includes in-person inspections at customers’ residences and properties to assess damage. You will work with insureds and their representatives to resolve claims efficiently while providing professional, empathetic service. The position is remote-based and involves work at residential and/or commercial locations, mobile work, work from your primary residence, or work from the nearest Travelers office. It serves an assigned territory; the job posting states that you must reside in or be willing to relocate at your own expense to that territory. The territory is shown in the posting as “<add location> areas of <add state(s)>.” The nationwide annual base salary range is $68,700 to $113,400. Actual pay depends on factors including role scope and complexity, location, and the candidate’s skills, education, training, credentials, and experience. Employees are also eligible for performance-based cash incentive awards.
Requirements
- Must reside in or be willing to relocate at personal expense to the assigned territory.
- Obtain and maintain relevant insurance license(s) and/or a UAS Remote Pilot Certification within three months of starting the job.
- Ability to inspect all areas of dwellings or structures, including roofs, attics, crawl spaces, and other confined areas.
- Ability to carry, set up, and climb ladders weighing approximately 38–49 pounds.
- Ability to travel extensively, including overnight stays, as needed.
Responsibilities
- Review, investigate, and document first-party property claims under limited supervision.
- Typically handle personal insurance claims with limited supervision and higher authority, and begin handling business insurance claims with direct supervision.
- Gather information from policyholders, claimants, and third-party vendors.
- Investigate and evaluate relevant facts and information, including leases, contracts, bylaws, and other documents that may affect a claim.
- Determine and apply coverage for property damage according to policy terms.
- Establish the scope of building and contents damage and use it as the basis for written and/or computer-assisted estimates, with management guidance.
- Communicate promptly and professionally with customers, representatives, third-party vendors, and internal stakeholders.
- Negotiate with multiple parties, such as contractors or insureds’ representatives, with guidance.
- Maintain accurate records of claim activity in claim management systems.
- Adapt to technology implementations, system upgrades, and digital tool rollouts, particularly involving AI, while maintaining productivity and service quality.
- Obtain and maintain relevant insurance license(s) and/or a UAS Remote Pilot Certification within three months of starting, as required by federal, state, and Travelers requirements.
- Assess and inspect all areas of a dwelling or structure, including roofs, attics, crawl spaces, and other confined areas.
- Carry, set up, and climb ladders weighing approximately 38–49 pounds.
- Travel extensively, including overnight stays, if needed to support customers across multiple locations.
- Perform other duties as assigned.
Benefits
- Performance-based cash incentive awards
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
