Associate Property Claim Representative - Alexandria, VA

Military Spouse Corporate Career Network•Alexandria, VA

2d•Remote

About The Position

As an Associate Claim Representative, Outside Property, you will receive comprehensive training in claim handling, customer service, and policy interpretation while working alongside experienced claim professionals. The role focuses on developing the skills and knowledge needed to manage first-party property claims. The training program typically lasts 9–12 months; upon successful completion, you will be prepared to handle claims independently and progress toward full claims-handling responsibility. The position is based remotely and involves working at residential and commercial locations, with a combination of mobile work, work from your primary residence, or work from the nearest Travelers office. The role may require extensive travel, including overnight stays, to support customers across multiple locations.

Requirements

High school diploma or GED.
One year of customer service experience.
Valid driver's license.
Ability to obtain and maintain relevant insurance license(s) and/or a UAS Remote Pilot Certification within three months of starting, as required.
Ability to inspect structures, including roofs, attics, crawl spaces, and other confined areas.
Ability to carry, set up, and climb ladders weighing approximately 38–49 pounds.
Ability to travel extensively, including overnight stays, as needed.

Nice To Haves

Bachelor’s degree.
Previous internship or work experience in customer service or insurance.
Willingness to obtain an active adjuster license where required by state law.
Proficiency in Microsoft Office (Word, Excel, and Outlook) and willingness to learn claims management and estimating software.
Strong verbal and written communication skills.
Sound judgment and effective decision-making within established authority.
Exceptional customer service skills and commitment to a positive experience for insureds and claimants.
Attention to detail, organizational skills, and ability to manage multiple tasks and priorities.
Basic conflict resolution skills and willingness to learn techniques for productive discussions and negotiations.
Openness to continuous learning.

Responsibilities

Participate in structured training covering insurance policies, claim processes, systems, and procedures through virtual, classroom, and on-the-job instruction.
Review, investigate, and document first-party property claims under direct supervision.
Gather information from policyholders, claimants, witnesses, and third-party providers.
Investigate and evaluate relevant facts and information, including leases, contracts, by-laws, and other documents that may affect a claim.
Determine and apply coverage for building damage in accordance with policy terms.
Establish the scope of building and contents damage and use it as the basis for written or computer-assisted estimates.
Communicate promptly and professionally with customers, claimants, and internal stakeholders.
Maintain accurate records of claim activity in claim management systems.
Remain open to continuous learning, particularly regarding AI and digital transformation, and adapt to new technology, system upgrades, and digital tools while maintaining productivity and service quality.
Acquire and maintain relevant insurance licenses and/or a UAS Remote Pilot Certification within three months of starting, as required by federal, state, and Travelers requirements.
Assess and inspect all areas of dwellings or structures, including roofs, attics, crawl spaces, and other confined areas.
Carry, set up, and climb ladders weighing approximately 38–49 pounds.
Perform other duties as assigned.