Outside Parts and Service Sales

MHC Kenworth•McDonough, GA

About The Position

The Parts Sales Specialist assists customers and technicians in securing needed parts and supplies. The role is accountable for achieving monthly sales and gross profit forecasts and for seeking and soliciting parts sales. It works with customers, outside salespersons, and technicians to meet parts requirements with general supervision. The position supports parts sales, inventory management, receiving and shipping, and customer service. It also requires following safe work practices and procedures and maintaining company equipment and the work area. This is designated as a safety-sensitive position; working under the influence of marijuana or another illegal drug may pose a threat to health or safety or create a risk of injury, illness, or death. MHC is a multi-state network of full-service diesel truck dealerships, leasing and rental operations, transport refrigeration locations, and a finance company offering finance and insurance services. The company describes its workplace as an environment that supports employees’ personal and professional growth.

Requirements

One year of automotive parts-related work experience.
Excellent customer service skills.
Excellent verbal and written communication skills.
Ability to handle multiple tasks and requests in a timely manner.

Responsibilities

Work with customers, outside salespersons, and technicians to fill parts requirements with general supervision.
Prepare invoices for over-the-counter sales and bill parts to repair orders issued to the shops.
Assist with maintaining stock levels, receiving and shipping parts, and issuing local purchase orders.
Maintain favorable customer relationships by addressing needs and issues promptly, escalating issues to a supervisor when needed.
Maintain a neat and clean appearance in the customer parts area and parts warehouse.
Enter lost sales into the inventory system so inventory items and levels can be maintained appropriately.
Follow safe work practices and procedures, use safety equipment when required, respond to safety suggestions, and seek assistance when necessary.
Ensure proper safety, care, and maintenance of company vehicles and equipment, and immediately report damage to company equipment or property to a supervisor.
Assist with inventory management activities as directed by a supervisor.
Perform other duties as assigned by a supervisor.
Achieve monthly sales and gross profit forecasts and seek and solicit parts sales.