Outside Operations Staff

TPC Network•Duluth, GA

4d•Onsite

About The Position

Outside Operations Staff provide critical service to members and guests and are usually the first Club representatives they meet upon arrival. The role supports a smooth, enjoyable golf experience at TPC Sugarloaf by assisting with golf cars, golf bags, the practice facility, and member and guest service. Staff work closely with the Golf Shop to help ensure Club rules are followed. The position has no direct supervisory responsibilities, and travel is not expected. Shifts are scheduled as necessary based on business levels.

Requirements

High school diploma or equivalent education.
Previous customer service experience, preferably in a country club or equivalent setting.
Valid driver’s license.
Ability to lift, pull, or push up to or over 25 pounds and move or lift items with awkward weights.
Close, depth, color, distance, and peripheral vision, and ability to adjust focus.

Responsibilities

Assist PGA TOUR players, members, and guests with their golfing needs to help ensure an enjoyable and smooth experience.
Greet and welcome members and guests.
At opening, move golf cars from the golf car facility to the bag staging area.
Remove golf bags from members’ and guests’ vehicles and load them onto golf carts; where applicable, drive golf cars to the staging area.
Provide information that may help members and guests play the course, such as explaining that sprinkler-head yardage markers are measured to the middle of the green.
Provide clean, operational golf cars stocked with towels, scorecards, pencils, and divot repair material; wash and wipe down used cars and restock them.
At closing, move golf cars into the golf car facility and connect them to battery chargers.
Keep the Golf Car Facility clean and orderly.
Perform periodic golf car maintenance and minor repairs, and update car service records.
Service and set up the practice facility, including operating the ball picker, replenishing practice balls, patrolling the practice tee, picking up trash and practice-ball bags, rotating the area according to the tee maintenance program, and collecting, cleaning, bagging, and culling range balls.
Assist members and guests as they depart by ensuring their clubs are cleaned and that a staff member carries and places the clubs in their vehicles.
Work with Golf Shop staff to ensure members and guests follow Club rules, including the dress code and beverage policy.
Ensure members and guests do not carry their clubs to or from the practice facility or in parking lot or clubhouse areas.
Perform special projects and other duties as assigned.
Comply with applicable federal, state, and local safety and health regulations.