Outside Operations Staff

Tournament Players Club•Duluth, GA

3d•Onsite

About The Position

Outside Operations Staff provide critical service to members and guests at TPC Sugarloaf, often serving as the first Club representative they meet upon arrival. The role supports a smooth and enjoyable golf experience by assisting with golf bags and carts, maintaining golf cars and practice facilities, sharing course information, and helping guests as they depart. The position is active and involves working outdoors in a variety of weather conditions, with shifts scheduled as needed based on business levels. Travel is not expected, and the position has no direct supervisory responsibilities.

Requirements

High school diploma or equivalent education.
Previous customer service experience, preferably in a country club or equivalent setting.
Valid driver’s license.
Ability to lift, pull, or push up to or over 25 pounds and move or lift items with awkward weights.
Required vision abilities include close vision, depth perception, color vision, distance and peripheral vision, and the ability to adjust focus.
Ability to comply with applicable federal, state, and local safety and health regulations.

Responsibilities

Assist PGA Tour players, members, and guests with their golfing needs to help ensure a smooth and enjoyable experience.
Greet and welcome members and guests.
At opening, move golf cars from the golf car facility to the bag staging area.
Remove golf bags from members’ and guests’ vehicles and load them onto golf carts; drive carts to the staging area where applicable.
Provide members and guests with helpful information about playing the course, such as how sprinkler-head yardage markers are measured.
Provide clean, well-operating golf cars stocked with towels, scorecards, pencils, and divot repair material.
Drive used golf cars to the washing area, wash and wipe them down, and restock them with supplies.
At closing, return golf cars to the golf car facility and connect them to battery chargers.
Keep the Golf Car Facility clean and orderly.
Perform periodic golf-car maintenance and minor repairs, and update service records.
Service and set up the practice facility, including operating the picker to collect golf balls and replenishing practice balls.
Patrol the practice tee by golf cart to pick up trash and practice golf ball bags, and rotate the practice area according to the tee maintenance program.
At the end of play, collect, clean, and bag range balls; remove damaged balls to keep the remaining balls in excellent condition.
Assist departing members and guests by ensuring their golf clubs are cleaned and carried to and placed in their vehicles by a staff member.
Work with Golf Shop staff to ensure members and guests follow club rules, including the dress code and beverage policy.
Ensure members and guests do not carry clubs to or from the practice facility or in parking lot or clubhouse areas.
Complete special projects and other assigned duties.