Outside Operations Staff (Part-Time)

TPC Network•Scottsdale, AZ

About The Position

Outside Operations Staff provide critical service to members and guests and are usually the first Club representatives they meet upon arriving. The role supports PGA Tour players, members, and guests throughout their golf experience, including preparing and maintaining golf cars and the practice facility, handling golf bags and clubs, sharing course information, and helping enforce Club rules. This position has no direct supervisory responsibilities. Travel is not expected, and shifts are scheduled as necessary based on business levels.

Requirements

High school diploma or equivalent education.
Previous customer service experience, preferably in a country club or equivalent setting.
Valid driver's license.
Ability to lift, pull, or push up to or over 25 pounds and move or lift items with awkward weights.
Close, depth, color, distance, and peripheral vision, and ability to adjust focus.
Availability to work shifts as necessary based on business levels.

Responsibilities

Assist PGA Tour players, members, and guests with their golfing needs to help ensure a smooth and enjoyable experience.
Greet and welcome members and guests.
At opening, move golf cars from the golf car facility to the bag staging area.
Remove golf bags from members’ and guests’ vehicles, load them onto golf carts, and, where applicable, drive the carts to the staging area.
Provide members and guests with useful course information, such as explaining that sprinkler-head yardage markers are measured to the middle of the green.
Provide clean, operational golf cars stocked with towels, scorecards, pencils, and divot repair material; clean and restock cars after use.
At closing, return golf cars to the golf car facility and plug them into battery chargers.
Keep the Golf Car Facility clean and orderly.
Perform periodic golf car maintenance and minor repairs, and update car service records.
Service and set up the practice facility, including mechanically picking up golf balls, replenishing practice balls, patrolling the practice tee, collecting trash and practice-ball bags, rotating the area according to the tee maintenance program, and collecting, cleaning, bagging, and culling balls.
Assist departing members and guests by ensuring clubs are cleaned and carried to and placed in their vehicles by a staff member.
Work with Golf Shop staff to ensure members and guests follow Club rules, including dress-code and beverage policies.
Ensure members and guests do not carry their clubs to or from the practice facility or in parking lot or clubhouse areas.
Perform special projects and other duties as assigned.
Comply with applicable federal, state, and local safety and health regulations.