Outside Operations Staff (Part-Time)

TPC Network•San Antonio, TX

3d•Onsite

About The Position

Outside Operations Staff provide critical service to members and guests and are often the first Club representatives they meet upon arrival. The role supports the golf experience at TPC San Antonio by welcoming visitors, handling golf bags and golf cars, maintaining the golf car facility, servicing the practice facility, and helping guests as they depart. Shifts are scheduled as necessary based on business levels. Travel is not expected, and the position has no direct supervisory responsibilities.

Requirements

High school diploma or equivalent education.
Previous customer service experience, preferably in a country club or equivalent setting.
Valid driver's license required.
Ability to comply with applicable federal, state, and local safety and health regulations.
Ability to lift, pull, or push up to or over 25 pounds and move or lift items with awkward weights.
Vision abilities include close vision, depth perception, color vision, distance and peripheral vision, and the ability to adjust focus.

Responsibilities

Assist PGA Tour players, Members, and guests with their golfing needs to help ensure a smooth and enjoyable golf experience.
Greet and welcome members and guests.
At opening, move golf cars from the golf car facility to the bag staging area.
Remove golf bags from members’ and guests’ vehicles and load them onto golf carts; where applicable, drive the golf car to the staging area.
Provide members and guests with helpful information about playing the course, such as explaining that sprinkler-head yardage markers are measured to the middle of the green.
Provide clean, operational golf cars stocked with towels, scorecards, pencils, and divot-repair material; wash, wipe down, and restock cars as needed.
At closing, return golf cars to the golf car facility and plug them into battery chargers.
Keep the Golf Car Facility clean and orderly.
Perform periodic golf car maintenance and minor repairs, and update service records.
Service the practice facility by operating the ball picker, setting up the area for play, replenishing practice balls, patrolling the practice tee to collect trash and ball bags, rotating the area according to the tee maintenance program, and collecting, cleaning, bagging, and culling damaged balls.
Assist members and guests as they depart by ensuring their clubs are cleaned and carried to and placed in their vehicles by a staff member.
Work with Golf Shop staff to ensure members and guests follow club rules, including the dress code and beverage policy.
Ensure members and guests do not carry their clubs to or from the practice facility or through parking lot or clubhouse areas.
Perform special projects or other duties as assigned.