Outreach Program Manager

Brown Medicine•Pawtucket, RI

1d•$64,480 - $106,413•Onsite

About The Position

The Outreach Program Manager provides clinical and administrative oversight, supervision, and support to the Assertive Community Treatment (ACT) Team. The team delivers community-based services and supports to adults living in the community with severe and persistent mental illness. The role requires current knowledge of best practices for behavioral health and substance use disorders and applies a comprehensive, integrated care model involving outreach, engagement, treatment, care coordination, and information and referral. The manager leads an interdisciplinary team to ensure clients receive comprehensive, quality care that promotes recovery, rehabilitation, and well-being. The position includes client admissions and discharges, eligibility and care assessments, caseload assignment, coordination of clinical meetings and services, staff supervision and development, crisis response support, referrals, billing and authorization oversight, regulatory compliance, reporting, and budget and administrative responsibilities. The manager is also expected to model Brown University Health’s values of Compassion, Accountability, Respect, and Excellence and its core Success Factors.

Requirements

At least 2 years of experience supervising program staff.
Demonstrated expertise working with adults with behavioral health needs.
Knowledge of behavioral health disorders, substance use disorders, and chemical dependency treatment in accordance with the core functions of counseling.
Knowledge of community resources for clients with behavioral health or substance use disorders.
Valid driver's license and use of a car during normal working hours, or other means of transportation to perform the major job functions.
Automobile liability insurance coverage for the vehicle used, in accordance with Center requirements.
Ability to present information effectively to a supervisor, treatment staff, clients, and family members.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to maintain an effective working relationship with a multidisciplinary treatment team.
Ability to successfully complete required training and certifications.
Oral and written communication skills sufficient for effective and appropriate communication.
Ability to perform basic arithmetic using whole numbers, common fractions, and decimals, manually or with a calculator.
Ability to comply with ethical and confidentiality requirements, agency policies, and procedures.

Nice To Haves

Master’s degree in a related field, or RN or licensed independent practitioner credential (LICSW, LMHC, LMFT, or LCDP) is preferred.

Responsibilities

Maintain current knowledge of best-practice diagnostic, intervention, and treatment strategies for adults experiencing severe and persistent mental illness and substance use disorders.
Facilitate client admissions and discharges; assess program eligibility, treatment engagement, appropriate level of care, care coordination, and discharge planning.
Assign client caseloads, ensure care follows individualized treatment plans, and coordinate coverage as needed.
Facilitate morning and clinical team meetings and ensure collaboration and coordination of care.
Supervise staff in educating and supporting clients and families regarding diagnoses, treatment options and recommendations, and self-care.
Coordinate client care with involved practitioners, including psychiatrists, primary care physicians, and other medical or clinical practitioners, and facilitate appointment scheduling.
Provide daily supervision and support to staff; assist with outreach, risk assessments, crisis intervention, and safety planning, and escalate care as needed.
Help staff identify client and family needs and make referrals for housing, education, vocational, social/leisure, financial, food, transportation, medical, substance-use, and other services.
Monitor payor sources for qualifying services, ensure authorization processes are in place, and ensure correct billing codes and charges are used.
Ensure required data is collected for BHDDH/Gateway and reports are submitted on time; provide other reports and data analyses as requested.
Hire, orient, train, and evaluate program staff according to Gateway Healthcare policy.
Provide individual and group supervision and maintain supervision records in accordance with BHDDH regulations and Gateway policies and procedures.
Monitor and address staff performance concerns.
Assist the finance department in resolving authorization and billing issues.
Monitor and ensure compliance with BHDDH regulations and Brown University Health/Gateway policies and procedures.
Ensure staff complete documentation in accordance with Gateway policies and procedures.
Monitor program budgets to ensure compliance with revenue and expense targets.
Complete administrative duties such as approving payroll, mileage, and benefit time.
Conduct oneself professionally and ethically in accordance with Gateway Healthcare policy and professional guidelines.
Perform other duties and responsibilities as assigned or needed.