Program & Outreach Support Coordinator

WRTP|BIG STEP • Superior, WI

3d • $52,000 - $52,000 • Onsite

About The Position

Under the direction of the Statewide Director and in close collaboration with Program and Outreach Managers, the Program & Outreach Support Coordinator provides coordination, communication, and administrative support for WRTP | BIG STEP programming and outreach activities. The role supports participant workflow, intake, data management, and operational coordination, and tracks participants from initial inquiry through enrollment and program completion.

The position is based at the Superior office, which is the designated home office, and the successful candidate is expected to report there regularly. The position is full time, 40 hours per week, and may include some evenings and Saturdays based on program needs. Travel within Wisconsin may be needed. Physical requirements include regular computer work, occasional standing and walking, lifting office materials under 20 pounds, and mobility within office and training environments. Reliable transportation is required.

This is a represented, non-exempt position. Pay is $25 per hour. WRTP | BIG STEP is an equal opportunity and ADA-compliant employer and will make reasonable accommodations for qualified individuals with disabilities.

Requirements

• Strong computer skills, including proficiency with Microsoft Office (Teams, Word, and Excel) and the ability to learn new databases and systems.
• Excellent written and verbal communication skills.
• Strong interpersonal and customer service skills.
• Ability to work collaboratively in a diverse, multidisciplinary, and dynamic team environment.
• Ability to prioritize tasks, manage multiple responsibilities, and identify opportunities for improved efficiency.
• Ability to successfully pass a background check.
• Ability to travel within Wisconsin as needed.
• Reliable transportation.
• Ability to perform regular computer work, occasional standing and walking, lift office materials under 20 pounds, and move within office and training environments.

Nice To Haves

• General knowledge of workforce development and/or experience supporting youth or adult training programs.
• Knowledge of the construction industry and Wisconsin Apprenticeship system.
• Some college coursework; not required.
• Familiarity with federal and state workforce programs, such as WIOA, FSET, and DOL/DWD programs.

Responsibilities

• Greet and direct participants, partners, clients, and guests professionally and consistently.
• Report to the Statewide Director and collaborate with regional Program and Outreach Managers to provide high-quality customer service to participants.
• Communicate program offerings, enrollment steps, and eligibility requirements to prospective and current participants.
• Enter and maintain accurate data in ETO, Excel, and other agency tracking systems.
• Schedule and conduct participant orientations and coordinate classes, assessments, and meetings as assigned.
• Conduct initial participant intake and coordinate assessment scheduling.
• Follow up with participants regarding incomplete applications, documentation needs, and next steps.
• Provide event logistics support, including registration, attendance tracking, and basic reporting.
• Support reporting needs through data cleanup, tracking, and generation of basic reports.
• Maintain partner and contact lists and support outreach coordination.
• Assist with special projects and operational needs as assigned.
• Perform clerical and front-office responsibilities, including directing inquiries accurately and professionally.
• Maintain strict confidentiality of participant files, agency records, business lists, and contractual information.
• Represent WRTP | BIG STEP, its members, and partners professionally.
• Travel within Wisconsin as needed.

Benefits

• Employer pays 85% of health insurance premium.
• Dental and vision insurance for single or family coverage, 100% employer paid.
• Life insurance and Accidental Death & Dismemberment insurance, 100% employer paid.
• Short-term and long-term disability insurance, 100% employer paid.
• 10 vacation days after 90 days of employment and up to 9 personal days annually, prorated in the first year.
• 14 paid holidays annually.
• 10% of monthly salary contributed to retirement accounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed