Outreach Manager

SALT Outreach Inc•Orlando, FL

About The Position

The Outreach Manager is responsible for all outreach services delivered to unsheltered people in Orlando, including showers, laundry, mail, charging stations, registration, food, hygiene products, haircuts, clothing, storage, volunteers, and partner relations. The position supervises Outreach Assistants in Orlando and reports directly to the Outreach Director. The manager oversees resource and inventory management, staff scheduling and supervision, volunteer coordination, service delivery, and quality assurance. The role also supports expansion efforts involving outreach services. The position requires a high school diploma or equivalent, supervisory experience, and the ability to meet stated physical demands.

Requirements

Two years of supervisory or manager experience.
Background in customer service and service delivery.
Excellent verbal and written communication skills.
Strong time-management skills, including punctuality, accurate clock-in and clock-out, and managing work hours to a 40-hour work week.
Strong leadership skills, including problem-solving and creating a positive working environment for the Outreach team.
Organized, accurate, thorough, and detail-oriented, with the ability to monitor work for quality.
Ability to lift, push, pull, and carry 50 pounds.
Ability to stand and walk for prolonged periods.
May need to sit for up to eight hours at a time with standard breaks.
Intermediate proficiency with MS Excel, Word, and Google Suite.
Must maintain a valid driver's license at all times.
Experience working with the homeless population.
High school diploma or equivalent.

Nice To Haves

Bachelor’s degree in Social Work, Psychology, Public Administration, or a relevant field.
Experience driving trailers or other large vehicles.

Responsibilities

Create and enforce schedules for the Outreach Services team and prepare the daily operating schedule.
Assist with interviews for Outreach Services candidates and processing group and volunteer applications.
Conduct or delegate volunteer orientations and training, and coordinate volunteer groups through SALT’s Volunteer Management System.
Suggest Outreach Services policies, procedures, and standard operating procedures to the Outreach Director.
Conduct annual and 90-day evaluations and one-on-ones with Outreach Services staff; recognize exceptional work and participate in disciplinary processes when needed.
Submit maintenance requests and notify the Outreach Director about maintenance needs.
Ensure daily opening and closing procedures are followed using accountability sheets, and ensure devices are checked in and properly stored.
Complete the weekly inventory restock spreadsheet and submit it to Purchasing; request restocks and notify the Outreach Director when purchases are needed.
Restock inventory with assistance from Outreach Assistants and oversee in-kind donation processing, donor tax receipts, and record copies.
Delegate inventory counting, sorting, tagging, and organizing to Outreach Assistants and volunteers as appropriate.
Oversee registration procedures through biweekly audits and quality assurance checks, and conduct regular assessments with Outreach staff.
Organize and deliver mail service and lead morning team huddles with Outreach staff.
Ensure staff promptly complete incident and homebound incident reports when necessary.
Ensure partner accommodations and service delivery are appropriate and efficient, and maintain adequate staff coverage.
Ensure Outreach Services staff use their time and efforts effectively.
Attend weekly management meetings and take incoming client calls, with assistance from the Outreach Director when call volume is high.
Call 911 for security purposes when necessary.
Conduct one-on-ones with Orlando Outreach Assistants and use and submit points for the SALT point system.
Assist the Outreach Director with expansion efforts involving Outreach Services.