Outreach Case Manager

Facets • Falls Church, VA

1d • Onsite

About The Position

FACETS is seeking a passionate, mission-driven Outreach Case Manager for its Region 2 Street Outreach Program, based out of Bailey’s Community Shelter. The position delivers person-centered services directly to people experiencing unsheltered homelessness in outdoor locations and other places not meant for human habitation. The case manager builds trust, reduces barriers, connects participants with essential services, and supports their transition from the streets to stable, permanent housing, often within 30 days.

The role provides services to help participants locate, obtain, and retain suitable permanent housing. It involves assessing housing and support needs, developing individualized case management plans, coordinating with community and county partners, and advocating for access to services. The position is full-time, exempt, permanent, and in-person in Falls Church, Virginia. It reports to the Program Director and requires an adjusted schedule, including evenings and weekends as needed.

Requirements

• Bachelor’s degree in an applicable human services field.
• Two years of professional social work or case management experience with homeless and/or at-risk populations.
• Comfort entering woods and other places not meant for human habitation to meet program participants.
• Ability to communicate clearly and concisely, orally and in writing.
• Proficiency with Microsoft Office Suite or related software, including Microsoft Excel.
• Valid driver’s license, reliable transportation, good driving record, and personal car insurance.
• Ability to drive 15-passenger vans.
• Ability to pass criminal background checks.
• Ability to sit for prolonged periods and work on a computer.
• Ability to lift 15 pounds at times.

Nice To Haves

• Bilingual English/Spanish.

Responsibilities

• Establish contact and build rapport with single adults experiencing unsheltered homelessness in Region 2, developing relationships to provide immediate and long-term support.
• Provide clothing, toiletries, non-perishable food, and other supplies to clients.
• Refer clients to community-based and County-provided services and resources addressing housing, employment, benefits, and other needs.
• Collaborate with the Fairfax County Health Department’s Homeless Healthcare Program and the Community Services Board’s PATH Team to coordinate access to physical and behavioral health services.
• Assess housing barriers and identify clients’ housing and support-service needs.
• Develop individualized case management plans focused on housing acquisition, budgeting, and self-sufficiency, beginning with intake interviews to assess household needs, goals, and eligibility.
• Use the Housing First model to provide housing stabilization services and divert households from entering emergency shelters.
• Maintain consistent verbal and written communication with operations staff, referral sources, and collaborating agencies to support coordination and information sharing.
• Advocate for and assist individuals in accessing mental health, intellectual disability support, substance use treatment, housing referrals, financial assistance, home-based services, training, medical care, mentoring, and socialization.
• Work an adjusted schedule, including evenings and weekends as necessary to meet program needs.
• Perform other duties as assigned.
• Attend occasional meetings at other FACETS office locations within Fairfax County, including three annual organization-wide fundraising events each year.

Benefits

• Paid medical, dental, and vision insurance for full-time employees, with competitive family rates and medical plan options.
• Paid basic life insurance, with an option to buy additional coverage.
• 403(b) retirement plan options with generous matching.
• Paid annual vacation and sick leave for full-time employees.
• Paid holidays and floating holidays.
• Flexible Spending Accounts for healthcare and dependent care.
• Long-term and short-term disability coverage, 100% employer paid.
• Free Employee Assistance Program.
• Reimbursement of work-related expenses, including portions of mileage and mobile data expenses.
• Ongoing professional development and training.
• Reimbursement for portions of tuition, training, or recertification related to the current position.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level