SNOFO Outreach Case Manager
About The Position
The SNOFO Outreach Case Manager engages men and women age 18 and older who are homeless and experiencing unresolved mental health or substance abuse issues and are not receiving services. Under the direction of the Middlesex Emergency Services Manager, the role connects clients with agencies and activities to help stabilize their lives, support sobriety, and empower them to end their homelessness. The position supports a 17-client caseload and includes street outreach in varied weather conditions, transportation, coordination with service providers, and case documentation. The schedule is Tuesday through Friday, 8 a.m. to 4 p.m., with some flexibility; early mornings and evenings are required to accommodate clients in the community. This is a full-time, 32-hour-per-week, FLSA non-exempt, non-essential position. Compensation is $25.50–$27.50 per hour based on education and experience, plus benefits.
Requirements
- At least two years of experience working in human services or a related field.
- Excellent organizational and time-management skills, with a deadline-oriented mindset.
- Strong written and oral communication skills in English.
- Proficiency in Microsoft Office and other common desktop applications.
- Ability to effectively use the local network of substance abuse, mental health, and social services providers.
- Familiarity with the criminal justice system and ability to engage, manage, motivate, and support clients.
- Familiarity with mental health, substance abuse, dual-diagnosis issues, and group dynamics.
- Complete knowledge of person-centered case management delivery.
- Ability to meet all documentation requirements.
- Knowledge of crisis intervention, boundaries, confidentiality, universal precautions, harm reduction, trauma-informed care, and motivational interviewing.
- Valid driver’s license and good driving history.
Responsibilities
- Conduct street outreach.
- Connect clients with social, mental health, educational, vocational, recreational, spiritual, and/or substance abuse services.
- Provide transportation to client appointments.
- Coordinate and collaborate with other agencies and social service providers.
- Conduct outreach in all kinds of weather conditions.
- Attend weekly and monthly agency, program, and network meetings.
- Monitor assigned cases and complete documentation and charting required by Columbus House and relevant funders.
- Complete First Contact Forms.
- Maintain and update weekly charting and movement reports.
- Accurately and promptly enter and maintain client charts in the Homeless Management Information System database, Case Worthy.
- Perform other related duties in support of a 17-client caseload.
Benefits
- Group medical, dental, and vision insurance.
- Accidental Death & Dismemberment and Long-Term Disability insurance.
- 401(k) retirement plan with employer matching contribution.
- Paid time off for sickness, vacation, personal leave, jury duty, and bereavement.
- 10 paid holidays.
- Array of voluntary coverage.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
