Case Manager, Outreach

Breaking Ground•New York, NY

About The Position

Reporting to the Team Leader, the Case Manager, Outreach provides case management services to people experiencing homelessness, including some individuals with mental illness and/or substance use disorders. The role helps clients transition to permanent housing and supports their housing and recovery goals. The position has a 35-hour work week and serves a caseload of approximately 25 clients.

Requirements

Bachelor’s degree or equivalent work experience.
A valid NY, NJ, CT, or PA driver’s license with a good driving record, as defined by Breaking Ground, is a condition of employment.
Excellent computer skills, including proficiency in Microsoft Word and Excel and the ability to learn new programs.
Excellent writing and communication skills.

Nice To Haves

Two years of experience working with homeless adults and substance abuse issues.
Experience with harm reduction and motivational interviewing techniques.
Bilingual Spanish/English.

Responsibilities

Provide direct services to a caseload of approximately 25 clients, including assessments, benefits assistance, and other support services.
Conduct psychosocial evaluations.
Connect clients to psychiatric services.
Connect clients to medical treatment and substance use treatment facilities when applicable.
Help clients obtain identification, public benefits, and other applicable income sources.
Meet weekly with clients to assess needs, encourage harm reduction, and develop service plans.
Prepare documentation for housing applications.
Assist and counsel clients in obtaining permanent housing.
Maintain records in compliance with agency standards and City and State agency requirements.
Intervene in crisis situations.
Escort clients to appointments when needed.
After training, assist with self-administration of medication consistent with Breaking Ground policies and procedures.
Perform other related duties as assigned.