Clinical Outreach Manager

Amae Health•Orange, CA

3d•$67,500 - $94,500•Hybrid

About The Position

Amae Health is seeking a driven, relationship-oriented Clinical Outreach Manager to own referral growth in the Orange, Irvine, and Long Beach regions. This hybrid role combines territory-building business development with hands-on patient advocacy. The manager will develop and maintain relationships with hospital systems, emergency departments, discharge planners, and outpatient providers to build a consistent pipeline of qualified referrals, while personally supporting patients through warm handoffs into care. This full-time position requires a home address within the Orange region and regular travel throughout the territory. The role is organized around referral partner development and territory growth (60%), warm handoff and patient-facing support (20%), and pipeline management and reporting (20%). Performance is measured by qualified referrals per month, referral-to-intake conversion rate, new active referral sources per quarter, and CRM/documentation completeness.

Requirements

At least 3 years of experience in a quota-carrying, relationship-driven role, such as healthcare business development, referral or provider relations, medical device or pharmaceutical sales, or B2B account management.
A demonstrable record of building, growing, or turning around a territory or book of business.
Comfort working toward measurable targets and striving to exceed them.
Comfort supporting a patient or family during a difficult moment.
Strong written and verbal communication skills and confidence presenting to clinical and executive stakeholders.
Reliable transportation and willingness to work in the field daily across the Los Angeles region.
Fluency with CRM tools, Google Suite, and Slack.
A home address within the Orange region and willingness to travel regularly throughout the territory.

Nice To Haves

Familiarity with the Los Angeles healthcare landscape, including hospital systems, emergency departments, case management, and behavioral health referral pathways.

Responsibilities

Build and manage a prioritized target list of referral partners across hospitals, emergency departments, community mental health centers, and outpatient providers.
Conduct recurring outreach to existing partners to protect and grow referral volume.
Prospect and activate new referral sources against quarterly targets.
Build relationships at multiple levels within health systems, including discharge planners, case managers, physicians, and leaders.
Re-engage lapsed or dormant referral sources by identifying causes of reduced volume and rebuilding relationships.
Understand the competitive landscape and adjust outreach based on where patients are referred and why.
Represent Amae at community events, provider in-services, and health system meetings.
Serve as Amae Health’s primary contact for providers in the market.
Manage warm handoffs for referred patients, meeting them in hospitals, at home, or in the community as needed to reduce drop-off before the first visit.
Respond rapidly to urgent patient situations and coordinate with hospital systems, social workers, and discharge planners to facilitate timely care.
Support patients and families through the transition into care, including during vulnerable moments.
Maintain complete, accurate, real-time CRM records of touchpoints, referrals, and outcomes.
Own a quarterly market plan with named accounts, targets, and an outreach cadence in partnership with clinical and leadership teams.
Report weekly on pipeline health, conversion, and account-level risk.