Clinical Outreach Manager

Amae Health•Orange, CA

3d•Hybrid

About The Position

Amae Health is seeking a relationship-oriented Clinical Outreach Manager to own referral growth in the Orange, Irvine, and Long Beach regions. This hybrid role combines territory-building business development with hands-on patient advocacy. The manager builds and manages referral relationships with hospital systems, emergency departments, discharge planners, community mental health centers, and outpatient providers, while personally supporting warm handoffs so patients can make the transition into care. The role requires a home address within the Orange region and regular travel throughout the territory. The position focuses on developing referral partners and territory growth (60%), warm handoffs and patient-facing support (20%), and pipeline management and reporting (20%). Success is measured by qualified referrals per month, referral-to-intake conversion, net-new active referral sources per quarter, and CRM/documentation completeness. The manager works in partnership with clinical and leadership teams to plan the market and report on pipeline health, conversion, and account-level risks.

Requirements

At least 3 years in a quota-carrying, relationship-driven role, such as healthcare business development, referral or provider relations, medical device or pharmaceutical sales, or B2B account management.
Demonstrated track record of building, growing, or turning around a territory or book of business.
Comfort working toward targets and performance measures.
Ability to support patients or families through difficult situations.
Strong written and verbal communication skills, with confidence presenting to clinical and executive stakeholders.
Reliable transportation and willingness to travel in the field daily across the Los Angeles region.
Fluency with CRM tools, Google Suite, and Slack.
Home address within the Orange region and ability to travel regularly throughout the territory.

Nice To Haves

Familiarity with the Los Angeles healthcare landscape, including hospital systems, emergency departments, case management, and behavioral health referral pathways.

Responsibilities

Build and manage a prioritized target list of referral partners, based on priority and referral potential.
Conduct regular, systematic outreach to existing partners to protect and grow referral volume.
Prospect and activate new referral sources to meet quarterly targets for net-new active sources.
Build relationships at multiple levels within health systems, including discharge planners and case managers, and develop physician- and leadership-level relationships over time.
Re-engage lapsed or dormant referral sources by identifying reasons for reduced referral volume and rebuilding relationships.
Understand the local competitive landscape and adjust outreach based on where patients are being referred and why.
Represent Amae Health at community events, provider in-services, and health system meetings; serve as the primary Amae contact for providers in the market.
Manage warm handoffs for referred patients by meeting them in hospitals, at home, or in the community as needed.
Respond rapidly to urgent patient situations and coordinate with hospital systems, social workers, and discharge planners to move patients into care.
Maintain complete, accurate, real-time CRM records of outreach, referrals, and outcomes.
Own a quarterly market plan with named accounts, targets, and outreach cadence, developed with clinical and leadership teams.
Report weekly on pipeline health, conversion, and account-level risks.