Outreach Enrollment Specialist
About The Position
The Outreach and Enrollment Specialist provides education and enrollment assistance to uninsured and underinsured children and adults. The role helps establish community partnerships, increase awareness of HealthNet and its services, and provide outreach and enrollment assistance to uninsured individuals. The specialist also collaborates with other HealthNet departments and programs to support in-reach efforts for existing patients and follows up promptly on internal and external referrals. The position builds and maintains relationships with individuals, groups, and community organizations to promote awareness of health insurance options and develop referral opportunities. It includes participating in community events and attending required trainings. The role may include other tasks as needed to fulfill HealthNet’s mission. This is a full-time position. The potential schedule is Monday through Friday, 8 a.m. to 5 p.m., with rotating evening and Saturday shifts. Health centers are open until 8 p.m. and are closed Sundays. The position requires travel to all health centers.
Requirements
- High school diploma or GED.
- Valid driver’s license.
- Reliable transportation and ability to travel to all health centers.
- Positive and engaging attitude.
- Enjoy working with a diverse patient population.
- Ability to work independently with minimal supervision.
- Ability to multitask and prioritize work effectively.
- Strong customer service skills.
- Excellent communication skills.
- Empathy and understanding of the patient population.
- Ability to read, write, hear, and communicate effectively in English, both orally and in writing.
- Ability to perform duties during varied and/or prolonged work hours.
- Physical ability to stand, walk, sit, bend, squat, and stoop for prolonged periods and to perform repeated bending, stooping, and squatting.
- Ability to lift, push, and/or pull light to moderately heavy weights up to 20–30 pounds.
Nice To Haves
- Bachelor’s degree.
- Indiana Navigator Certification; this may be obtained after hiring.
- Knowledge of Medicaid, the Affordable Care Act (ACA), and HIP 2.0.
- False Claims Act (FCA) experience.
- Knowledge of enrollment procedures.
Responsibilities
- Provide education and enrollment assistance for uninsured and underinsured children and adults.
- Establish community partnerships and increase awareness of HealthNet and its services.
- Provide outreach and enrollment assistance to uninsured individuals.
- Collaborate with HealthNet departments and programs to facilitate in-reach efforts for existing patients.
- Receive and follow up on internal and external referrals in a timely manner.
- Identify, establish, and maintain relationships with individuals, groups, and community organizations to increase awareness of health insurance options and create referral opportunities.
- Participate in community events to promote the Outreach Enrollment team and HealthNet.
- Attend all required trainings.
- Travel to HealthNet health centers.
- Perform other tasks as needed to fulfill the organization’s mission.
Benefits
- Medical, dental, and vision plans.
- Short-term and long-term disability.
- Health Savings Account and Difference Card available within certain medical plans.
- Flexible Spending Account.
- Life insurance.
- AD&D, group accident, critical illness, and hospital indemnity coverage.
- Domestic Partner Leave.
- Wellness programs.
- 401(k) match.
- Paid time off that begins accruing at the start of employment and is available to use.
- Tuition reimbursement.
- Employee referral program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
