Eligibility, Enrollment, and Outreach Specialist
About The Position
Northwest Human Services is seeking an Eligibility, Enrollment, and Outreach Specialist to help patients and community members understand health insurance options, access Oregon Health Plan (OHP) coverage, understand available financial assistance, and connect with resources that support their well-being. The role focuses on removing barriers, building trust, and helping people take an active role in their health. The specialist explains health insurance and benefit options; assists with OHP applications, enrollment, renewals, recertification, and changes; helps uninsured or underinsured people access sliding fee discounts; and connects individuals with medical, behavioral health, dental, and community resources. The position also helps identify support for needs such as housing, transportation, and food, and works to prevent gaps in healthcare coverage. The position is based at the West Salem Clinic in Salem, Oregon. It is full-time, Monday through Friday, with rotating Saturdays and community outreach events. The role reports to the Community Outreach and Engagement Manager and is non-exempt.
Requirements
- High school diploma or equivalent.
- Fluency in English and Spanish.
- Strong interpersonal and communication skills.
- Ability to work independently and manage priorities in a fast-paced environment.
- Valid Oregon driver's license and proof of automobile insurance.
Responsibilities
- Explain health insurance and benefit options to patients and community members.
- Help people apply for and maintain Oregon Health Plan coverage.
- Guide people through OHP enrollment, renewals, recertification, and changes.
- Help uninsured or underinsured people access sliding fee discounts.
- Connect people with medical, behavioral health, dental, and community resources.
- Identify resources addressing barriers such as housing, transportation, food, and other social needs.
- Help people stay connected to healthcare and prevent gaps in coverage.
- Engage people by phone and in the community, represent the organization, and inform people about available resources.
Benefits
- Medical, dental, and vision insurance plans.
- Short-term and long-term disability coverage, 100% paid by the employer.
- Group life insurance.
- 403(b) retirement plan with a 2% employer contribution and up to a 3% employer match.
- Flexible Spending Account.
- Paid time off: 10 hours per month for full-time employees working 40 hours per week, increasing up to 20 hours monthly with tenure.
- 7½ paid holidays per year plus 2 paid floating holidays for full-time positions.
- Continuing education and training benefits.
- Employee Healthy Living Program, including gym membership and smoking cessation.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
