Eligibility, Enrollment, and Outreach Specialist

Northwest Human Services, Inc. • Salem, OR

1d • Onsite

About The Position

Northwest Human Services is hiring an Eligibility, Enrollment, and Outreach Specialist to help patients and community members understand health insurance options, access Oregon Health Plan (OHP) coverage, obtain financial assistance, and connect with resources that support their well-being. The role focuses on reducing barriers, building trust, and helping people take an active role in their health.

The specialist helps people navigate OHP enrollment, renewals, recertification, and coverage changes; access sliding fee discounts; connect with medical, behavioral health, dental, and community resources; and address social needs such as housing, transportation, and food. The position is based at the West Salem Clinic and includes community outreach. It is full-time, Monday through Friday, with rotating Saturdays and community outreach events. The position is non-exempt and reports to the Community Outreach and Engagement Manager.

Requirements

• High school diploma or equivalent.
• Fluency in English and Spanish.
• Strong interpersonal and communication skills.
• Ability to work independently and manage priorities in a fast-paced environment.
• Valid Oregon driver's license and proof of automobile insurance.

Responsibilities

• Help people understand their health insurance and benefit options.
• Assist with applying for and maintaining Oregon Health Plan (OHP) coverage.
• Help people navigate OHP enrollment, renewals, recertification, and changes.
• Help uninsured or underinsured people access sliding fee discounts.
• Connect people with medical, behavioral health, dental, and community resources.
• Identify resources addressing barriers such as housing, transportation, food, and other social needs.
• Help people stay connected to healthcare and prevent gaps in coverage.
• Engage people by phone and in the community, represent the organization, and inform them about available resources.

Benefits

• Medical, dental, and vision insurance.
• Group life insurance.
• Short-term and long-term disability coverage, 100% paid by the employer.
• 403(b) retirement plan with a 2% employer contribution and up to a 3% employer match.
• Flexible Spending Account.
• Paid time off: 10 hours per month for full-time positions working 40 hours per week, increasing to up to 20 hours monthly with tenure.
• 7½ paid holidays per year and 2 paid floating holidays for full-time positions.
• Continuing education and training benefits.
• Employee Healthy Living Program, including gym membership and smoking cessation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED