Outreach & Enrollment Coordinator

NEIGHBORHOOD HEALTH CENTER•Tigard, OR

2d•$25 - $33•Hybrid

About The Position

The Outreach & Enrollment Coordinator supports patient engagement and access to care at Neighborhood Health Center (NHC). The role focuses on outreach, patient assistance, and care coordination to connect individuals with primary care, dental services, and health coverage. The coordinator identifies and assists patients with Oregon Health Plan (OHP) enrollment and renewal, helps new patients access care and overcome barriers to attending their first appointment, and supports accurate provider attribution. The position is in the Administrative Department and reports to the Membership & Engagement Services Supervisor. It is full-time, non-exempt, and hybrid. The role is based at the Administrative Office in Tigard, Oregon, with occasional travel to clinic sites and community events. The position may be eligible for a language differential. Neighborhood Health Center is a nonprofit serving underserved patients in the greater Portland area through primary care, internal medicine, dental services, and other services. Its integrated clinical teams partner with patients, families, and communities to provide whole-person care, prevention, and ongoing support. NHC is an Equal Opportunity Employer. Employment offers are contingent on successful reference and background checks, drug screening for illegal substances, tuberculosis screening, and any position-specific credentialing or licensure requirements.

Requirements

High school diploma or equivalent.
At least one year of customer service-related or clerical-related experience.
At least one year of related experience and/or training, or an equivalent combination of education and experience.
Ability to obtain an OHP assister number.
Understanding of OHP eligibility, enrollment, renewal, and benefits.
Familiarity with health insurance programs related to OHP.
Knowledge of electronic health record systems; the posting identifies OCHIN EPIC.
Understanding of patient engagement and care coordination.
Ability to clearly explain healthcare coverage and application processes.
Strong interpersonal skills when assisting patients from diverse cultural and socioeconomic backgrounds.
Ability to identify and address patient care challenges such as scheduling, MyChart, and transportation.
Ability to manage outreach, data tracking, and documentation accurately.
Ability to multitask, stay organized, work well within a team, and adapt to changing healthcare needs and policies.
Ability to travel to different clinic sites and events as needed.
Compassionate, supportive, and professional demeanor, with creative problem-solving skills.
Proficiency with office software such as Excel and Word, patient management systems such as EHRs and MyChart, and virtual communication tools for patient outreach.
Commitment and alignment with Neighborhood Health Center’s mission, vision, and values.
Ability to handle protected health information in compliance with HIPAA regulations.

Nice To Haves

Some higher-level education or vocational training.
Bilingual/bicultural Spanish-English proficiency, spoken and written; strongly preferred but not required.
Community Health Worker training or experience. Oregon Traditional Health Worker Registry certification is not required.

Responsibilities

Identify patients eligible for the Oregon Health Plan and conduct outreach to offer application assistance.
Use roster management tools to identify and contact newly assigned NHC patients to support engagement in primary and dental care.
Contact newly assigned patients who have been hospitalized or visited an emergency department and offer an appointment to establish care.
Conduct outreach to dental patients assigned to NHC to help close gaps in care.
Track outreach data and document interactions in the electronic health record and Excel spreadsheets.
Provide in-person or virtual assistance with applying for or renewing OHP coverage, including application updates and understanding benefits.
Ensure accurate attribution of patients to NHC with insurance payors.
Help patients with out-of-network insurance access in-network providers.
Support patients in scheduling medical or dental appointments when they lack a primary care or dental provider.
Help new patients reduce barriers to care, including setting up MyChart accounts or connecting them with transportation services for first appointments.
Assist with training new employees in outreach and enrollment workflows and strategies.
Participate in process and system improvement initiatives to enhance department services.
Attend care team meetings as appropriate.
Travel to clinic sites and community events as needed.
Perform other duties as assigned.