Outpatient Registration Specialist
About The Position
Optum is seeking an Outpatient Registration Specialist for its Outpatient Access Registration Department. The role facilitates patient admission and registration, including identification, collecting accurate demographic and health information, verifying insurance eligibility and benefits, obtaining authorizations and notifications, and entering information into hospital systems. Specialists also provide information about payment assistance, collect patient liabilities, and follow HIPAA requirements. Registration Specialists are often the first point of contact for patients and their families, and are expected to provide a professional, compassionate, and respectful first impression. The work supports timely reimbursement and helps ensure patients receive quality care regardless of their ability to pay. The office is located at 1955 W. Frye Rd., Chandler, Arizona. The position is scheduled Monday through Friday, 8:30 a.m. to 5:00 p.m., with rotating on-call Saturdays. The hourly pay range is $18.00 to $32.00, based on full-time employment. External applicants may be eligible for a $2,000 sign-on bonus. Candidates must pass a drug test before beginning employment.
Requirements
- High school diploma or GED.
- At least 2 years of experience in a hospital patient registration department, physician office, or other medical setting.
- At least 1 year of experience with insurance policies and procedures.
- At least 1 year of customer service experience.
- Ability to work Monday through Friday, 8:30 a.m. to 5:00 p.m., and rotating on-call Saturdays.
- Must pass a drug test before beginning employment.
Nice To Haves
- Experience submitting authorization requests and/or processing referrals.
- Previous experience working with Google products.
- Previous experience collecting patient copayments, deductibles, and related payments.
- Working knowledge of facility pricing structures and cost estimates.
- Knowledge of ICD-9/ICD-10 and CPT terminology.
- Understanding of medical terminology.
- Bilingual fluency in English and Spanish.
Responsibilities
- Communicate with patients and/or families in person or by phone to complete registration by collecting demographic and health information and verifying insurance eligibility and benefits.
- Respond compassionately and respectfully to inquiries from patients and caregivers.
- Obtain benefits and insurance verification.
- Collect point-of-service payments, including copayments, deductibles, and coinsurance.
- Enter data accurately into computer systems.
- Scan documents.
- Organize and schedule patient services and appointments for referrals.
- Register and preregister patients for emergency, elective, and scheduled cases.
- Work with patient registration and electronic medical record systems.
- Generate, review, and analyze patient data reports and follow up on issues and inconsistencies.
- Provide information and answer questions about payment assistance.
- Comply with HIPAA requirements.
Benefits
- Paid Time Off accruing from the first pay period and 8 paid holidays.
- Medical plan options and participation in a Health Spending Account or Health Savings Account.
- Dental insurance.
- Vision insurance.
- Life and AD&D insurance.
- Short-term disability coverage.
- Long-term disability coverage.
- 401(k) savings plan.
- Employee Stock Purchase Plan.
- Education reimbursement.
- Employee discounts.
- Employee Assistance Program.
- Employee Referral Bonus Program.
- Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
- Performance rewards and incentive and recognition programs.
- Comprehensive benefits package.
- Equity stock purchase and 401(k) contribution, subject to eligibility requirements.
- $2,000 sign-on bonus for eligible external applicants.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
