Outpatient Receptionist

Isaiah House Inc•Louisville, KY

2d•Onsite

About The Position

Isaiah House is seeking a friendly, dependable, and detail-oriented Outpatient Receptionist for its Real Hope Behavioral Health Facility in Louisville. The organization is a nonprofit, Christ-centered addiction recovery provider offering evidence-based, holistic care across residential treatment, outpatient services, and recovery support. The Receptionist is the first point of contact for clients, visitors, and staff and provides administrative and clerical support for daily office and clinical operations. The role involves greeting clients, answering phones, scheduling appointments, maintaining accurate client information, assisting with intake paperwork, and supporting patient services. The Receptionist works closely with clinical, medical, and administrative staff to support efficient operations and a positive client experience in a fast-paced behavioral health and addiction recovery environment. Responsibilities include front desk and administrative support; assisting clients with intake and registration documentation; verifying and updating demographic, identification, and insurance information; maintaining client information in the Electronic Medical Record (EMR); and protecting confidential information in accordance with HIPAA, applicable privacy laws, and organizational policies. The position also supports authorized staff with urine drug screening processes, conducts daily UDS audits, maintains collection logs, tracks group attendance, and assists with monitoring and documenting client compliance with IOP, MAT, and behavioral agreements. Candidates must have a high school diploma or equivalent, strong communication, customer service, and organizational skills, proficiency with Microsoft Office and standard office equipment, and the ability to multitask, prioritize, maintain accurate records, preserve confidentiality, and work independently and as part of a team. The work takes place in a busy office and clinical environment with frequent interruptions and changing priorities. Physical functions include sitting, standing, walking, using office equipment, repetitive tasks, and occasional lifting or carrying office materials. Reasonable accommodation may be available.

Requirements

High school diploma or equivalent.
Strong communication, customer service, and organizational skills.
Proficiency in Microsoft Office (Word, Excel, Outlook) and standard office equipment.
Ability to multitask, prioritize responsibilities, and maintain accurate records in a fast-paced environment.
Professional, dependable, and adaptable, with strong attention to detail.
Ability to maintain confidentiality and interact with clients, visitors, and staff with compassion and respect.
Ability to work independently and as part of a team.
Ability to sit, stand, and walk throughout the workday; use a computer, telephone, printer, scanner, and other standard office equipment; perform repetitive tasks; and occasionally lift, carry, or move office supplies and materials.
Ability to work in a busy office and clinical environment with frequent interruptions and changing priorities.
Ability to maintain professionalism when interacting with clients who may be experiencing emotional distress or challenging situations.

Nice To Haves

Previous experience in reception, customer service, or administrative support.
Experience in healthcare, behavioral health, or addiction recovery settings.
Familiarity with Electronic Medical Records (EMR), patient scheduling, and insurance verification.
Knowledge of HIPAA and patient confidentiality requirements.
Additional education or certification in office administration or a related field.

Responsibilities

Greet and welcome clients, visitors, and staff in a friendly and professional manner.
Answer, screen, and direct incoming phone calls and respond to general inquiries.
Schedule, confirm, and manage client appointments and daily schedules.
Maintain a clean, organized, and welcoming reception area.
Receive, sort, and distribute mail, deliveries, and office correspondence.
Perform general administrative duties, including filing, scanning, copying, and maintaining records.
Follow visitor check-in procedures and facility safety and security guidelines.
Provide administrative support to office management and other departments as needed.
Assist clients with completing intake forms, registration paperwork, and other required documents.
Verify and update client demographic, identification, and insurance information at each visit.
Accurately enter and maintain client information in the Electronic Medical Record (EMR) system.
Maintain confidentiality of client information in accordance with HIPAA, applicable privacy laws, and organizational policies.
Communicate professionally and compassionately with clients, families, and treatment team members.
Assist authorized staff with urine drug screening (UDS) processes in accordance with training and established procedures.
Complete daily UDS audits and verify required client information is accurately documented on requisitions.
Maintain daily collection logs and submit completed documentation to the Office Manager by the end of each business day.
Track group attendance and provide updated group rosters to the Office Manager weekly.
Assist with monitoring and documenting client compliance with Intensive Outpatient Program (IOP), Medication-Assisted Treatment (MAT), and behavioral agreements.
Communicate documentation concerns, scheduling issues, and client needs to the appropriate staff.