Medical Receptionist - Outpatient Behavioral Health

Trinity Health

2d • $18 - $22 • Hybrid

About The Position

The receptionist is responsible for supporting office operations and works independently and interdependently with other office staff to provide efficient, cost effective, quality patient care. This role involves managing appointments, handling patient check-ins and check-outs, providing phone support, and maintaining accurate patient records in an outpatient behavioral health setting.

Requirements

• High school graduate or equivalent
• One to two years’ experience preferred
• Participates in orientation and continuing education and updates and maintains knowledge and skills related to specific areas of expertise.
• Multi-line telephones, PC and appropriate software knowledge, knowledge of office equipment and supplies.
• A solid understanding of service-related terminology.
• Good communication skills both oral and written as well as good interpersonal skills required.
• Customer service orientated.
• Maintains confidentiality related to patients, family and employees and information specific to service area.
• Adheres to hospital confidentiality statement.
• Displays competency related to performing job skills. Including but not limited to: PC terminals, telephones, copier, e-mail system, fax machine and typewriter.

Nice To Haves

• business school or formal secretarial training a plus

Responsibilities

• Promote a healthy work environment
• Schedule appointments on provider schedules
• Review schedules based on provider preference lists and update appropriately
• Collaborate and communicate regularly with management regarding goals, needs/concerns
• Pre-registration
• Reviewing revenue reports to ensure charges are billed appropriately
• Collect co pay/balances due for each patient
• Checking in patients for appointments
• Checking out patients for appointments
• Phone support – Incoming and outgoing phone calls
• Scanning and faxing documentation
• Confirmation phone calls
• Greets visitors and ensures that each person waits in comfort with definite expectations of when and how they will be served.
• Answers the telephone and routes calls to proper person. When personnel are unavailable for telephone calls, records and delivers messages.
• Uses appropriate diction and grammar in conversations.
• Obtains necessary information while remaining courteous about interruptions caused by other calls or events, models calmness.
• Receives and distributes messages, packages and supplies to the appropriate person or place.
• Implements the day-to-day operations of specific service or environment.
• Maintains a safe and secure environment.

Benefits

• Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED