Medical Receptionist - Outpatient Clinic

17aa709f-d22c-4d28-8c32-567d73bb7c5a•Detroit, MI

About The Position

Detroit Wayne Integrated Health Network is seeking a full-time Front Desk Receptionist with Medical Assistant experience for its Direct Outpatient Services team. The role is an integral part of the Community Care Clinic staff and supports patients from diverse social, demographic, and clinical backgrounds. It combines clinical, billing, and administrative duties typically performed by a Medical Assistant and a Front Desk Receptionist. The position is non-exempt, represented by a bargaining unit, and has a variable work location.

Requirements

High school diploma or GED.
At least 1–2 years of experience in medical scheduling, front desk operations, or medical administrative support in a fast-paced outpatient clinic.
Valid State of Michigan driver's license with a safe and acceptable driving record.
Ability to use electronic health record software.
Maintain patient confidentiality and comply with HIPAA requirements.
Excellent telephone etiquette and a welcoming demeanor, including the ability to answer multiple incoming calls.
Ability to handle multiple tasks from doctors, patients, and coworkers.
Strong communication skills and ability to interact clearly with patients from diverse backgrounds.
Ability to work well in a team environment and be creative.

Nice To Haves

Clinical and/or administrative experience in a medical or outpatient community mental health setting.

Responsibilities

Maintain a professional and positive demeanor when interacting with members and staff, and help maintain a safe, secure, and healthy clinic environment by following and enforcing clinic standards and procedures.
Verify patient insurance coverage and any required referrals at each visit.
Complete patient check-in and check-out, including collecting account balances or copayments as needed.
Schedule appointments and send appointment reminder calls.
Assist members and their family members or legal representatives with clinical needs by phone or electronically.
Collaborate with psychiatrists to coordinate patient care.
Assist members and the pharmacy with questions about medications and prescriptions.
Coordinate ancillary services, including referrals, laboratory testing requests, and obtaining or sharing medical records.
Obtain vital signs and accurately enter them into the Electronic Medical Record as needed.
Assist with member clinical appointments, including check-in and check-out.
Prepare, submit, and store documentation for clinical services, such as consent forms, ability-to-pay forms, releases of information, recipient-rights documents, and grievance forms.
Handle phone calls and correspondence related to daily clinical operations.
Keep the reception area clean and welcoming and stocked with necessary items.
Manage a busy front desk with multiple phone lines and many patients, switching tasks and multitasking as needed.
Maintain a pleasant attitude.