Outlet Supervisor

LM SERVICES CORPORATION GROUP•St. Louis, MO

3d•Onsite

About The Position

The Outlet Supervisor oversees restaurant shifts and daily outlet operations at Union Station Curio in St. Louis, Missouri. The role supports guest satisfaction, service quality, revenue and check controls, associate scheduling and relations, training, safety, sanitation, staffing, and maintenance. The supervisor works on the floor throughout meal periods, helps associates as needed, and communicates with guests, the kitchen, other departments, managers, and incoming supervisors. The position also supports restaurant marketing and the operation of restaurant parties and room-service hospitality suites.

Responsibilities

Open and close shifts according to the manager’s checklist.
Seek guest feedback and interact proactively with guests.
Train associates and maintain and enforce Marriott service standards using records, menus, and reference materials.
Execute revenue and check-control procedures during shifts.
Handle daily associate relations, including scheduling and time adjustments.
Maintain a safe and sanitary work environment for associates and guests.
Prepare the tools needed to run shifts, such as schedules, floor plans, reservations, and checks.
Resolve daily operational issues, including call-outs and last-minute bookings.
Support guest satisfaction by assisting with serving and seating, communicating with the kitchen, and speaking with guests.
Remain on the floor throughout meal periods and ensure adequate coverage.
Conduct daily taste panels and menu classes for the restaurant, and ensure only quality products are served.
Monitor restaurant hours and staffing daily, scheduling in line with forecasts and budget guidelines.
Ensure daily side work is completed and associate uniform standards are maintained.
Manage repairs and maintenance through work orders, inspections, and related processes.
Assist associates with job performance when needed to support guest satisfaction.
Understand and teach empowerment principles.
Rotate stations fairly.
Implement effective training for new and current associates using records, menus, and reference materials.
Encourage associates to solve problems through training and empowerment.
Build trust and respect through effective communication with associates.
Apply fair and consistent counseling and disciplinary procedures in accordance with Marriott’s Guarantee of Fair Treatment policy.
Attend restaurant associate meetings and maintain positive interdepartmental relations.
Communicate with the next shift supervisor directly or through the log book.
Identify and recommend incentive programs, new ideas, and operating methods.
Implement and follow through on restaurant-party and room-service hospitality-suite bookings, communicating details to managers.
Assist with developing and executing the marketing plan for assigned outlets.