Outlet Shift Supervisor - Kearney Outlet

Goodwill of Colorado • Denver, CO

3h • Onsite

About The Position

Goodwill of Colorado is hiring a full-time Shift Supervisor for its Secondary Markets outlet and recycling operations. The supervisor works across the outlet and recycling environment, assisting the Secondary Markets Assistant Manager with leading employees, customer service, and the appearance and operation of the sales floor and warehouse. The supervisor also acts as Manager-on-Duty and supports the organization’s mission by providing excellent customer service.

The role involves coordinating staff and daily workflows, supporting employee onboarding and training, monitoring operational performance, and maintaining safety and equipment processes. It also includes moving donated products, loading and unloading trailers, and maintaining daily production, inventory, load, and donation records. The position requires open availability, including evenings and weekends; outlet stores are open daily from 8 a.m. to 8 p.m.

Requirements

• Previous retail, recycling, production, or warehouse experience is preferred.
• High attention to detail and ability to make decisions.
• Ability to communicate effectively with customers, managers, supervisors, staff, and peers.
• Ability to obtain Powered Equipment Operator certification and operate equipment safely.
• Ability to operate a hydraulic baler and forklift and obtain forklift certification.
• Ability to use a dolly and pallet jack as required.
• Ability to withstand prolonged standing, bending, and lifting for up to 8 hours per day.
• Ability to lift up to 75 pounds.
• Ability to occasionally work weekends, evenings, and holidays, with overtime as necessary.

Nice To Haves

• High school diploma or equivalent.
• Previous supervisory experience in retail, restaurant, production, manufacturing, warehousing, or similar industries.

Responsibilities

• Support the Secondary Markets Assistant Manager by conducting safety and stretching huddles and communicating daily operational changes.
• Report and document employee tardiness and call-offs; assist with onboarding, training, interviewing, incident reports, and disciplinary write-ups.
• Monitor employee work areas and key performance indicators, and assist with reporting weekly production figures and revenue.
• Coordinate daily break and lunch schedules and work with the Assistant Manager on time-off scheduling.
• Coordinate opening and closing operations to secure the facility.
• Oversee equipment operations, submit work tickets, and ensure preventive maintenance is up to date.
• Coordinate employee work assignments and inventory placement in outlet and recycling areas.
• Use and obtain certification on equipment and tools used to move and store donated products.
• Load and unload trailers at the back dock and complete bills of lading when applicable.
• Keep daily KPI spreadsheets current for production logs, inventory, load lists, and donations.
• Coordinate secondary-market work responsibilities between recycling and outlet operations.
• Ensure special trailers are unloaded and returned to the transportation department in a timely manner.
• Coordinate, complete, and provide training in accordance with OJT, SOP, and Learning and Development requirements, using employee resources, reference guides, and policies.
• Perform other duties as assigned.

Benefits

• DailyPay access to earned pay on the employee’s chosen schedule.
• Medical, dental, and vision coverage.
• Short-term and long-term disability coverage.
• Life and accidental death and dismemberment coverage.
• Flexible Spending Accounts.
• Voluntary supplemental benefit offerings.
• Paid vacation, sick, holiday, floating holiday, jury duty, and bereavement leave.
• Retirement plan with pre-tax or post-tax (Roth) contributions.
• Public Service Loan Forgiveness Program eligible employer.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED