Retail Outlet Supervisor

Goodwill Greater Milwaukee & Chicago•Romeoville, IL

About The Position

The Outlet Supervisor assists with supervising outlet operations and completes assigned operational tasks with management guidance. The role motivates the team to meet customer satisfaction and production standards and achieve organizational objectives. It implements strategies and sustains policies, procedures, and programs for outlet operations, typically working on projects and initiatives spanning 3–12 months. The position works independently with light supervision, periodic review, and responsibility for resolving moderately to highly complex problems. The supervisor maximizes the value of donated goods through strategic pricing and salvage management, coordinates merchandise rotation, trains and coaches employees, and helps ensure adequate staffing across the point of sale, sales floor, and production areas. The role also supports hiring, orientation, and training; may function as a customer service manager; operates registers and assigns tills; and helps maintain customer flow, staff productivity, and cash controls. The position promotes community engagement, workplace safety, loss-prevention procedures, accurate and timely reporting, asset protection, and employee satisfaction. It requires schedule flexibility based on business needs, including nights and weekends, and the ability to operate heavy machinery. Physical demands include lifting and moving objects, standing for extended periods, and working around weather, biological, and workplace hazards.

Requirements

Two years of supervisory experience preferred.
Forklift certification.
Ability to work a flexible schedule as business warrants, including nights and weekends.
Must have a working phone that allows communication accessibility.
Ability to operate heavy machinery.
Ability to lift and/or move up to 10 pounds regularly, up to 20 pounds frequently, and up to 50 pounds occasionally.
Ability to move around to accomplish tasks; lift, stoop, kneel, crouch, crawl, and reach to retrieve objects.
Ability to stand for long periods and hear and respond to equipment warning devices.
Vision needed to use a computer keyboard, work with written and electronic information, and assess store and warehouse operations.
Ability to work subject to weather conditions, exposure to human blood, body fluids or tissue, and hazards including dangerous machinery, moving vehicles, electrical currents, chemicals, or high places.
Demonstrates customer focus, including anticipating and meeting customer needs and following up to resolve problems.
Works effectively with people with different perspectives, backgrounds, and styles, and behaves sensitively toward cultural differences.
Communicates clearly and professionally, shares information and updates, and listens to others.
Adapts to changing needs, conditions, priorities, and opportunities.
Drives tasks to successful completion and maintains high standards despite obstacles.
Takes ownership of work outcomes, monitors performance, adjusts approach, and follows through on commitments.

Nice To Haves

Two years of supervisory experience.

Responsibilities

Plan and manage routine work and special assignments; contribute as a team member or subject matter expert on projects when needed.
Adapt to organizational change and complete the learning and skill-building needed to support changes.
Solve moderately to highly complex problems by identifying root causes, interpreting data, and resolving issues.
Apply professional principles and skills to modify processes and resolve situations.
Champion Goodwill community engagement initiatives and represent Goodwill in the wider community.
Maximize the value of donated goods through strategic pricing and management of salvage commodities.
Coordinate rotation of outlet goods to maintain a continuous flow of new merchandise.
Train and coach employees, help them develop as productive team members, and ensure adequate coverage at the point of sale, sales floor, and production areas.
Assist with associate hiring, new-hire orientation, and training as needed.
Function as a customer service manager; operate registers, assign tills, and maintain efficient customer flow, sales staff productivity, and cash controls.
Maintain a safe and orderly work environment and ensure employees use equipment and follow safe work practices.
Work with Outlet Management on apprehensions in accordance with loss-prevention policies and procedures.
Complete required data entry and reports accurately and on time, and share relevant insights or concerns with leadership.
Plan and organize work assignments to improve customer service and protect assets.
Provide hands-on leadership to motivate employees and increase employee satisfaction.
Complete other duties and responsibilities as assigned.