Outlet Supervisor

HEI Hotels & Resorts•Nashville, TN

About The Position

The Outlet Supervisor assists the Outlet Manager with planning and managing the Restaurant, Room Service, and other food and beverage outlets as appropriate. The role supports customer satisfaction, quality service, compliance with corporate and franchise policies and procedures, and compliance with federal, state, and local regulations, while helping meet or exceed financial goals. The supervisor monitors service standards and guest needs, supports sidework and shift preparation, and ensures restaurant areas are clean and properly set up. The role also communicates with restaurant management and staff about daily operations and special events, and assists with menu classes and taste panels.

Requirements

Ability to use a point-of-sale system.
Ability to lift or carry up to 50 pounds, with or without reasonable accommodation.
Ability to push and pull carts of products weighing up to 150 pounds, with or without reasonable accommodation.
Effective verbal and written communication skills, including the ability to adapt communication style to different audiences.

Responsibilities

Monitor servers’ and buspersons’ adherence to service standards.
Supervise guest service and watch for guests who need assistance.
Assist the manager in establishing and monitoring completion of sidework duties.
Maintain the bank according to HEI Hotels and Resorts standards.
Read daily communication sheets from the previous shift and prepare one for the following shift; check the floor plan for appropriate coverage.
Check the restaurant for cleanliness and setup, including service stands, aisle areas, and table cleanliness and setup.
Follow state, federal, and corporate liquor requirements for serving alcoholic beverages.
Communicate daily with the restaurant manager about special events, house counts, and related matters.
Assist the restaurant manager with menu classes and taste panels.
Communicate clearly with staff verbally and in writing to provide direction.
Comply with attendance rules and be available to work regularly.
Perform other job-related duties as assigned.