Outlet Supervisor

Omni Hotels & Spas•Bedford, PA

About The Position

The Outlet Supervisor partners with management to ensure restaurant staff are properly trained and supervised. The role monitors dining-room operations and guest experience, maintains service and safety standards, supports the team during peak hours, and works closely with the culinary team to deliver smooth, quality service. The supervisor also assists with scheduling, forecasting, recruiting, audits, maintenance requests, and department training.

Requirements

Must have and maintain Texas Food Handlers and RAMP certifications.
Ability to communicate clearly and pleasantly in spoken and written English with guests, members, management, and coworkers, in person and by telephone.
Ability to work in a fast-paced environment and multitask.
Ability to work flexible shifts, including nights, weekends, and holidays.
Ability to manage deadlines.
Strong attention to detail and customer service skills.
Knowledge of emergency procedures and ability to work to prevent accidents.
Ability to stand and walk for an extended period or an entire shift.
Ability to move, lift, carry, push, pull, and place objects of moderate weight without assistance.

Nice To Haves

One year of experience in a food and beverage supervision or management role is preferred.
Prior serving and cash-handling experience is preferred.
Basic familiarity with food and beverage financials, including cost and par controls, is preferred.

Responsibilities

Maintain regular attendance in compliance with Omni standards and scheduling based on resort needs.
Maintain high standards of personal appearance and grooming, including wearing the required attire or uniform and name tag.
Monitor dining rooms for seating availability, service, safety, cleanliness, and guest well-being.
Maintain familiarity with menus and knowledge of beverage offerings.
Ensure staff complete dining-room side-work checklists.
Spot-check liquor pars and order daily supplies.
Monitor food and liquor requisitions.
Maintain bar controls, safety, and standards.
Hold pre-shift meetings and ensure monthly department training requirements are met.
Follow up on established training steps.
Handle guest comments and complaints and ensure member and guest satisfaction.
Communicate with guests and receive feedback.
Stay on the floor during peak hours, motivate the team, and assist when needed.
Observe, teach, and professionally correct staff service.
Work closely with the culinary team to support smooth, quality service.
Assist the manager with weekly and monthly scheduling and forecasting.
Participate in interviewing and recruiting as needed.
Assist with monthly MOS audits.
Prepare maintenance requests and follow up on them.
Maintain knowledge of the resort property and events.
Participate in department meetings and required company training.
Perform other duties as assigned by restaurant management.