Outlet Shift Supervisor - Kearney Outlet

Goodwill of Colorado • Denver, CO

2d

About The Position

The Shift Supervisor, Secondary Markets (S.M.)—Outlet-Recycling, works primarily in the outlet and recycling environment across combined work responsibilities. The supervisor assists the Secondary Markets Assistant Manager in leading and assisting employees, overseeing customer service, and maintaining the appearance of the sales floor and warehouse. Serving as Manager-on-Duty, the Shift Supervisor provides excellent customer service and displays an “Attitude of Gratitude” in support of the organization’s mission.

This is a full-time supervisory position with open availability, including evenings and weekends. Outlet stores are open daily from 8 a.m. to 8 p.m. The role requires operating or becoming certified on equipment used to move and store donated products, as well as physical work that includes prolonged standing, bending, and lifting. The position pays $22.36 per hour.

Requirements

• High attention to detail and ability to make decisions.
• Ability to communicate effectively with customers, managers, supervisors, staff, and peers.
• Ability to obtain Powered Equipment Operator certification and safely operate equipment.
• Ability to operate a hydraulic baler and forklift and obtain forklift certification.
• Ability to work evenings, weekends, and holidays occasionally, with overtime as necessary.
• Ability to withstand prolonged standing, bending, and lifting for up to 8 hours per day.
• Ability to lift up to 75 pounds and use a dolly and pallet jack as required.
• Ability to meet the physical demands described for the role, including frequent lifting and carrying, pushing and pulling, reaching, walking, and standing.

Nice To Haves

• High school diploma or equivalent preferred.
• Previous supervisory experience in retail, restaurant, production, manufacturing, warehousing, or similar industries preferred.
• Previous retail, recycling, production, or warehouse experience preferred.

Responsibilities

• Conduct daily safety and stretching huddles and communicate operational changes to outlet, recycling, and production employees.
• Report and document tardiness and call-offs; assist with onboarding, training, and job interviewing.
• Assist the Assistant Manager with employee incident reports and disciplinary write-ups.
• Observe employees’ work areas to monitor key performance indicators and help report weekly production numbers and revenue across categories.
• Coordinate daily break and lunch schedules and work with the Assistant Manager on time-off requests.
• Coordinate opening and closing of work area operations to secure facility operations.
• Oversee equipment operations, ensure work tickets are submitted, and keep preventive maintenance up to date.
• Coordinate employee work-area placement and inventory for outlet and recycling areas.
• Use and obtain certification on pallet jacks, walkie stackers, forklifts, hand dollies, and/or other equipment or tools to move and store donated products.
• Load and unload trailers from the back dock and complete bills of lading when applicable.
• Keep KPI spreadsheets updated daily for production logs, inventory, load lists, and donations.
• Coordinate work responsibilities between the recycling and outlet areas.
• Ensure special trailers are unloaded and returned to the transportation department in a timely manner.
• Coordinate, complete, and train employees in accordance with on-the-job training, standard operating procedures, and Learning and Development requirements, using employee resources, reference guides, and policies.
• Perform other duties as assigned.
• Provide customer service as Manager-on-Duty and help maintain the appearance of the sales floor and warehouse.

Benefits

• Daily Pay access through a voluntary benefit program.
• Eligible full-time employees in the Retail and Sales/Operations Division may receive medical, dental, and vision insurance; short-term disability; life and accidental death and dismemberment insurance; flexible spending accounts; long-term disability; and voluntary supplemental benefits.
• Paid time off, including vacation, sick, holiday, floating holiday, jury duty, and bereavement leave.
• Retirement plan with pre-tax or post-tax (Roth) contributions; employees must be at least 18 to participate.
• Employer eligibility for the Public Service Loan Forgiveness Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED