Food Outlet Supervisor

Great Wolf Lodge•Naples, FL

About The Position

At Great Wolf, the Food Outlet Supervisor brings joy to families through involvement in daily food outlet and lodge operations. This leadership role is critical in executing business requirements, supporting the food and beverage team, and interacting with guests and Pack Members to enhance their experience and maximize profitability. The position supervises daily food outlet operations and supports restaurant operations, including point-of-sale transactions, expediting, restocking, and staff breaks. It helps ensure outlets are sanitized, cleaned, stocked, and set up correctly throughout each shift while following sanitation, safety, and alcohol beverage control policies. The supervisor coaches and recognizes Pack Members, responds to guest and Pack Member concerns, and collaborates with department and lodge leadership on performance management and operational priorities. The role also provides supervisory and administrative support for food and beverage operations, including scheduling, payroll, time and attendance, reservations, inventory, receiving, birthday parties, and personnel matters. It conducts audits and team meetings, supports recruitment and performance management, and works with food and beverage leadership on guest service and Pack Member engagement. The supervisor maintains service quality, supply and food inventory, and equipment operation, and supports programs that promote a safe, compliant facility. The role pays $24 per hour. Pay placement depends on factors including education, qualifications, certifications, experience, skills, seniority, location, performance, travel requirements, and business needs. Other possible rewards include annual bonuses, paid time off, and other perks.

Requirements

High school diploma or equivalent experience.
At least 1 year of experience in a food service leadership capacity.
At least 1 year of experience using point-of-sale (POS) technology.
Experience with Microsoft Office and general software systems, with proficiency in Excel, Word, and Outlook.
Demonstrated customer service, conflict resolution, employee engagement, retention, and team-building skills.
Basic math skills applicable to cash handling, including addition and subtraction.
Proficiency in written and spoken English.
Ability to work a flexible schedule, including nights, weekends, and holidays as needed.
Ability to lift up to 30 pounds.
Ability to bend, stretch, and twist.
Ability to stand and walk for long periods.

Nice To Haves

Associate degree or higher in hospitality or a related field.
Prior experience with Micros POS.
Serve-Safe and/or TIPS certification.
Previous hotel experience, preferably at a large family resort or hotel.

Responsibilities

Supervise daily food outlet operations to ensure lodge standards are met and daily tasks and assignments are completed.
Assist with restaurant operations, including point-of-sale transactions, expediting, restocking, and ensuring staff take breaks.
Ensure outlets are sanitized, cleaned, stocked, and correctly set up at the start of and throughout shifts, following sanitation, safety, and alcohol beverage control policies.
Coach, encourage, and recognize Pack Members regularly.
Champion Great Wolf policies and procedures and collaborate with department and lodge leadership on department and Pack Member performance management.
Respond to Pack Member and guest concerns and escalate them to leadership when appropriate.
Participate in staff scheduling, labor management, and forecasting.
Provide supervisory and administrative support for scheduling, payroll, time and attendance, reservations, inventory, receiving, birthday parties, and personnel matters.
Perform daily audits according to procedure to support optimal operations and standards.
Conduct daily stand-up meetings with the food and beverage team to prioritize the day and facilitate Pack Member feedback.
Monitor staff performance and provide real-time feedback and coaching.
Participate in recruiting and selecting food and beverage staff.
Partner with food and beverage leadership to develop and execute action plans for guest service and Pack Member engagement, measured through NPS and eNPS.
Participate in Pack Member performance management, including reviews, corrective action, investigations, and conflict resolution.
Maintain operational quality and service excellence, adequate supplies and food inventory, and equipment operation by troubleshooting, arranging maintenance, or calling for repairs.
Assist in developing, implementing, and monitoring safety programs covering ergonomics, emergency response, injury and illness prevention, and hazard communication.