Food Outlet Supervisor

Great Wolf Lodge•Pocono Township, PA

About The Position

At Great Wolf, the Food Outlet Supervisor brings joy to families through involvement in daily food outlet and lodge operations. This leadership role is critical in executing business requirements, supporting the food and beverage team, and interacting with guests and Pack Members to enhance their experience and maximize profitability. The supervisor oversees outlet operations and supports restaurant service, staffing, inventory, scheduling, payroll, and other administrative needs. They coach and engage Pack Members, respond to guest and employee concerns, support performance management and hiring, and partner with food and beverage leadership on guest service and team engagement. The role also maintains operational quality, safety, sanitation, and regulatory standards. Pay: $22 per hour. Pay placement within the salary range depends on factors including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, contractual agreements, and business or organizational needs. Other rewards may include annual bonuses, Paid Time Off, and other perks.

Requirements

High school diploma or equivalent experience.
At least 1 year of experience in a food service leadership capacity.
At least 1 year of experience using point-of-sale (POS) technology.
Experience with Microsoft Office and general software systems; proficiency in Excel, Word, and Outlook.
Demonstrated customer service, conflict resolution, employee engagement, retention, and team-building skills.
Basic math skills, including addition and subtraction, as applied to cash handling.
Proficiency in written and spoken English.
Ability to work a flexible schedule, including nights, weekends, and holidays as needed.
Able to lift up to 30 pounds.
Able to bend, stretch, and twist.
Able to stand and walk for long periods.

Nice To Haves

Associate degree or higher in hospitality or a related field.
Prior experience with Micros POS.
Serve-Safe and/or TIPS certification.
Previous hotel experience, preferably in a large family resort or hotel.

Responsibilities

Supervise daily food outlet operations to ensure lodge standards are met and daily tasks and assignments are completed.
Assist with restaurant operations, including point-of-sale transactions, expediting, restocking, and coordinating staff breaks.
Ensure outlets are sanitized, cleaned, stocked, and properly set up throughout the shift while following sanitation, safety, and alcohol beverage control policies.
Coach, encourage, and recognize Pack Members; monitor staff performance and provide real-time feedback and coaching.
Champion Great Wolf policies and procedures and collaborate with department and lodge leadership on performance management.
Respond to Pack Member and guest concerns and escalate issues to leadership as appropriate.
Participate in staff scheduling, labor management, and forecasting.
Provide supervisory and administrative support for food and beverage operations, including scheduling, payroll, time and attendance, reservations, inventory, receiving, birthday parties, and personnel matters.
Perform daily audits according to procedure to support optimal operations and standards.
Conduct daily stand-up meetings with the food and beverage team to prioritize work and facilitate Pack Member feedback.
Participate in recruitment and selection of food and beverage staff.
Partner with food and beverage leadership to develop and execute action plans for guest service and Pack Member engagement, measured through NPS and eNPS.
Participate in Pack Member performance management, including reviews, corrective action, investigations, and conflict resolution.
Maintain operational quality and service excellence, adequate supplies and food inventory, and equipment operation through troubleshooting, maintenance, or arranging repairs.
Assist in developing, implementing, and monitoring programs for facility safety and regulatory compliance, including ergonomics, emergency response, injury and illness prevention, and hazard communications.