Outlet Store Assistant Manager
About The Position
Goodwill Industries of Greater Cleveland & East Central Ohio is seeking an Outlet Store Assistant Manager in Cleveland, Ohio. The role supports the Outlet Store Manager with daily store operations, including supervising the collection, processing, and pricing of donated goods and maintaining agency standards. The position contributes to Goodwill’s community mission, stewardship of donations and the environment, and commitment to an inclusive and equitable workplace. The assistant manager helps maintain an attractive sales floor, provides customer service, oversees quality control and inventory, and supports team training and supervision. The role also involves store opening or closing in the supervisor’s absence, safety leadership, accurate reporting, and assisting the Store Manager with staffing activities.
Requirements
- Retail sales experience or demonstrated potential for management.
- Strong interpersonal, communication, organization, and time management skills.
- Good judgment, problem-solving, and delegation skills.
- Knowledge of merchandise such as name brands, antiques, vintage items, and collectibles.
- Ability to identify different shades and tones of color.
- Computer experience.
- First aid and CPR certification required; certification can be obtained after hire.
- Valid driver's license and auto insurance.
- Ability to work nights, weekends, and some holidays.
- Background check required.
Nice To Haves
- Bachelor's or associate degree in business management preferred.
Responsibilities
- Run daily store operations and supervise donation processing and pricing.
- Maintain an attractive sales floor through effective merchandising.
- Ring up purchases, handle cash and make change, and address customer disputes in a friendly, helpful manner.
- Hold the team accountable for proper salvage sorting and baler production, and help the team turn 220 tables daily.
- Oversee quality control and inventory.
- Help supervise and train new team members.
- Set up or close out the store's day without the supervisor.
- Lead the team in following safety policies and model safe work habits.
- Report operations, personnel, mission and services, and safety statistics accurately and on time.
- Help the Store Manager recruit, process, and evaluate staff as needed.
- Give every donor a receipt and end every interaction with: “You changed a life today, Thank you!”
Benefits
- Bonus incentive plan
- Daily Pay
- Generous paid time off
- Retirement planning with company match
- Employee Assistance Program
- Employee discount
- Medical, dental, and vision benefits at a fraction of the premium cost for full-time employees
- Short-term and long-term disability insurance at no cost for full-time employees
- Life insurance at no cost for full-time employees
- Paid holidays for full-time employees
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
