Outlet Assistant Store Manager

Morgan Memorial Goodwill Industries•Boston, MA

About The Position

The Assistant Manager, Outlet provides overall direction and leadership for the Outlet store, managing and supervising the team within established budgets and goals. The role is responsible for day-to-day store operations, achieving revenue goals, operating within budget, loss prevention, cash management, inventory, staff scheduling and payroll, customer concerns, and collaboration with other distribution center departments. The employee works with little supervision, exercises discretion within their area of responsibility, and may advise others on matters within their expertise. The position oversees the work of others, provides staff performance feedback to the supervisor, and recommends hires and terminations. Duties are performed in accordance with Goodwill policies and procedures. Responsibilities may change, and additional duties may be assigned.

Requirements

High school diploma, GED, or equivalent.
At least three years of sales or retail store experience.
At least two years of experience supervising staff.
Ability to lead a team and promote a collaborative team environment to achieve goals.
Ability to work with a diverse group of customers and staff, including individuals with disabilities.
Oral and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Strong problem-solving skills.
Experience with Microsoft Office.
Satisfactory results of all required background checks.

Nice To Haves

Bilingual ability, especially Spanish or Haitian Creole.

Responsibilities

Direct day-to-day Outlet operations and rotate bins and goods to meet allocation targets.
Achieve revenue goals, operate within budget, and support loss prevention.
Manage cash, including reconciling receipts and tallying money daily.
Direct and supervise staff, coordinate activities, and promote collaboration with other distribution center departments.
Use distribution center space and storage efficiently; maintain and monitor a clearly defined floor plan and reset it to standards.
Monitor supply inventory and order stock.
Assure compliance with the Consumer Product Safety Commission (CPSC) and identify and remove hazardous material to the designated site.
Open and close the store at the proper times and perform mid-shift duties.
Train and coach staff and provide performance feedback to the Store Manager.
Complete daily and weekly sales reports, maintain inventory and sales logs, process staff payroll, schedule personnel, and tally money.
Handle customer complaints about salespeople, merchandise, or store policy tactfully and efficiently.
Perform work activities of subordinates and collaborate with other departments.
Assign and maintain work schedules to ensure adequate staffing for business needs and provide coverage as needed.
Attend training opportunities that enhance job-related skills.
Exercise discretion, confidentiality, and sensitivity.
Perform duties in accordance with Goodwill standard policies and procedures, along with other duties as assigned.
Oversee staff work, provide staff performance feedback to the supervisor, and recommend hires or terminations.