Outlet Assistant Store Manager
About The Position
The Assistant Manager, Outlet provides overall direction and leadership for the Outlet store and manages and supervises the team within established budgets and goals. The role is responsible for day-to-day store operations, revenue goals, budget management, loss prevention, cash handling, inventory, scheduling, staff development, customer service, and coordination with other departments in the distribution center. The position works with little supervision, exercises discretion within its area of responsibility, and advises others on matters within its expertise. The Assistant Manager oversees departmental staff, provides performance feedback to the supervisor, and recommends hires and terminations. Work takes place in a warehouse setting, with moderate to noisy conditions and possible exposure to dust. The role involves extended periods of standing and walking, occasional lifting or moving of up to 50 pounds, and pushing or pulling up to 250 pounds.
Requirements
- High school diploma, GED, or equivalent.
- At least three years of sales or retail store experience, including at least two years supervising staff.
- Ability to lead a team and promote a collaborative team environment to achieve goals.
- Ability to work with a diverse group of customers and staff, including individuals with disabilities.
- Oral and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Strong problem-solving skills.
- Experience with Microsoft Office.
- Satisfactory results of all required background checks.
Nice To Haves
- Bilingual ability, especially Spanish or Haitian Creole.
Responsibilities
- Manage the day-to-day operation of the Outlet.
- Direct rotation of bins and goods to meet allocation targets.
- Achieve revenue goals, operate within budget, and manage loss prevention.
- Manage cash, including reconciling cash receipts.
- Direct and supervise staff to support effective store operations and collaboration with other distribution center departments.
- Use distribution center space and storage efficiently, maintain a defined floor plan, and monitor and reset the floor plan to standards.
- Monitor supply inventory.
- Ensure compliance with the Consumer Product Safety Commission (CPSC).
- Ensure hazardous materials are properly identified and removed to the designated site.
- Open and close the store at the proper times and perform mid-shift duties.
- Train and coach staff and provide performance feedback to the Store Manager.
- Complete weekly and daily sales reports, maintain inventory and sales logs, order stock, process staff payroll, schedule personnel, and tally money daily.
- Manage customer complaints about salespeople, merchandise, or store policy tactfully and efficiently.
- Perform work activities of subordinates.
- Collaborate with other departments.
- Assign and maintain work schedules to ensure staffing meets business needs, and provide coverage as needed.
- Attend training opportunities that enhance job-related skills.
- Exercise discretion, confidentiality, and sensitivity.
- Perform duties in accordance with Goodwill’s standard policies and procedures.
- Perform other duties as assigned.
- Oversee the work of others within the department.
- Recommend hires and terminations.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
