Outlet Host/Hostess - HRC Atlanta
About The Position
Hard Rock International (HRI) is a globally recognized company with a significant presence in over 70 countries. The company operates Rock Shops®, Live Performance Venues, and Cafes, and has also launched Hard Rock Digital, an online sportsbook, retail sportsbook, and internet gaming platform. HRI boasts the world's largest collection of authentic music memorabilia, with over 86,000 pieces displayed worldwide. Hard Rock Hotels has received numerous accolades for guest satisfaction and has been recognized as a U.S. Best Managed Company by Deloitte Private and The Wall Street Journal. The company has also been acknowledged by Forbes as a Best Employer for Women, Diversity, and New Grads, and as a Top Large Employer in the Travel & Leisure, Gaming, and Entertainment Industry. The Host position is the initial point of contact for guests, responsible for creating a positive first impression. This role involves greeting, seating, and paging guests, acting as a tour guide, communicator, entertainer, and musician at heart. The Host is expected to provide excellent customer service, ensuring guest satisfaction and creating memorable experiences.
Requirements
- High School diploma or GED
- Remaining calm in a hectic, fast-paced environment
- Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.
- Displaying a positive and outwardly friendly attitude toward guests and co-workers.
- Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time
- Ability to sit for extended periods of time
- Ability to make repeating movements of the arms, hands, and wrists
- Ability to express or exchange ideas verbally and perceive sound by ear
- Manual dexterity, hand-hand-eye coordination, and ability to work with hand above shoulders.
- Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds
- Ability to turn or twist body parts in a circular motion
- Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment
- Ability to travel via auto or airplane for long periods of time
- Maintaining a well-groomed appearance (“having a plan”).
- Following all uniform guidelines
- Practicing all general safety & sanitation standards
- Recycling products, where possible
- Maintaining HRC’s 5 core Values and Mission Statement
Nice To Haves
- This Cafe may cross-train the restaurant Hosts and the Retail Sales Associates. Please see the Retail job description
Responsibilities
- Opening doors, where applicable
- Welcoming and thanking guests
- Answering questions - accurately and politely
- Maintaining a clean and organized waiting area
- Answering the phone
- Directing guests to areas & restrooms
- Providing security for co-workers, guests and celebrities
- Assisting servers, bussers and managers
- Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, wiping menus, restroom maintenance, etc.
- Assuring the complete satisfaction of each and every guest
- Creating memorable experiences
- Entertaining guests to create “Raving fans”
Benefits
- Comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
