Outlet Host/Hostess - HRC Los Angeles Family Dining

Hard Rock Hotel & Casino Ottawa•Hollywood, FL

21h•$19 - $25

About The Position

The Host is the initial point of contact for guests and is responsible for creating a positive experience from the moment they arrive. The role includes greeting, seating, and paging guests, answering questions and phones, maintaining an orderly waiting area, and directing guests around the venue. Hosts also help create memorable experiences by entertaining guests and serving as communicators and guides. The position may include cross-training with Retail Sales Associates.

Requirements

High school diploma or GED equivalent.
Must be at least 19 years old.
Remain calm in a hectic, fast-paced atmosphere.
Demonstrate organization, attention to detail, and a sense of urgency.
Display a positive and outwardly friendly attitude toward guests and co-workers.
Maintain a well-groomed appearance and follow uniform guidelines.
Follow general safety and sanitation standards.
Maintain Hard Rock Cafe’s core values and mission statement.

Responsibilities

Open doors where applicable.
Welcome and thank guests.
Answer guest questions accurately and politely.
Maintain a clean and organized waiting area.
Answer the phone.
Direct guests to venue areas and restrooms.
Provide security for co-workers, guests, and celebrities.
Assist servers, bussers, and managers.
Perform opening, closing, and side duties, including cleaning glass, polishing brass, sweeping and vacuuming floors, wiping menus, and restroom maintenance.
Assure the complete satisfaction of each guest.
Create memorable experiences and entertain guests.