Outlet Server - HRC Foxwoods Family Dining

Hard Rock Hotel & Casino Ottawa•Ledyard, CT

About The Position

The Server guides guests through their Hard Rock Cafe experience by taking orders, running food, handling payments, and providing accurate, polite service. The role includes demonstrating product knowledge and responsible alcohol service, using suggestive-selling techniques, checking identification for guests who appear under 30, and regularly checking back to meet guests’ needs. Servers maintain a clean and organized station, perform opening, closing, and side duties, know table and station numbers, direct guests to areas and restrooms, and create memorable, entertaining experiences. This job description reflects essential functions but does not encompass every task that may be assigned. Native Americans receive preference in accordance with Tribal Laws. The role requires extended periods of standing, walking, kneeling, bending, and sitting; repetitive arm, hand, and wrist movements; verbal communication and hearing; manual dexterity and hand-eye coordination; and the ability to work with hands above the shoulders. The position may involve occasionally, regularly, or frequently lifting, pushing, pulling, balancing, or carrying objects weighing up to 10 pounds, as well as twisting or turning the body. The employee must tolerate exposure to heat, cold, chemicals, and a loud or noisy environment.

Requirements

Ability to move throughout the cafe, including standing, walking, kneeling, and bending, for extended periods.
Ability to sit for extended periods.
Ability to make repetitive movements with the arms, hands, and wrists.
Ability to express or exchange ideas verbally and perceive sound by ear.
Manual dexterity, hand-eye coordination, and ability to work with hands above the shoulders.
Ability to occasionally, regularly, or frequently lift, push, pull, balance, or carry objects weighing up to 10 pounds.
Ability to turn or twist body parts in a circular motion.
Ability to tolerate exposure to heat, cold, chemicals, and a loud or noisy environment.

Responsibilities

Take guests’ orders.
Run food.
Handle cash and other forms of payment.
Complete sales transactions using a point-of-sale system.
Check identification for guests who appear to be under 30 years old.
Demonstrate responsible alcohol service.
Demonstrate impeccable product knowledge.
Use proven suggestive-selling techniques.
Answer questions accurately and politely.
Regularly check back with guests and satisfy their needs.
Maintain a clean and organized station, including pre-bussing and table maintenance.
Perform opening, closing, and side duties, including setting up and breaking down the station, refilling condiments, and cleaning ashtrays.
Demonstrate knowledge of all table and station numbers.
Direct guests to areas and restrooms.
Create memorable experiences and entertain guests.