Outlet Host/Hostess - HRC Atlantic City Family Dining
About The Position
The Outlet Host/Hostess is the initial point of contact for guests and helps create a positive experience from the moment they arrive. The role greets, seats, and pages guests while also answering questions, directing guests to areas and restrooms, and helping entertain them and create memorable experiences. Hosts may serve as tour guides, communicators, entertainers, memorabilia curators, and musicians at heart. They also help maintain guest and team-member safety, support servers, bussers, and managers, and carry out opening, closing, and side duties. The position’s essential functions are described here, but management may assign other tasks as circumstances change. The cafe may cross-train restaurant Hosts and Retail Sales Associates. Hard Rock International operates venues in more than 70 countries, including Rock Shops, live performance venues, and cafes, and owns a collection of music memorabilia. The company describes its values and mission as centered on “LOVE ALL – SERVE ALL” and fostering an inclusive workplace. Benefits may vary according to employment status; the posting directs applicants to the company career site for the full benefits list.
Requirements
- High school diploma or GED.
- Remain calm in a hectic, fast-paced environment.
- Demonstrate organization, attention to detail, and a sense of urgency.
- Display a positive and outwardly friendly attitude toward guests and co-workers.
- Ability to move throughout the corporate office and cafes during visits, including standing, walking, kneeling, and bending for extended periods.
- Ability to sit for extended periods.
- Ability to make repeated movements of the arms, hands, and wrists.
- Ability to express or exchange ideas verbally and perceive sound by ear.
- Manual dexterity, hand-eye coordination, and ability to work with hands above shoulders.
- Ability to occasionally, regularly, and frequently move objects by lifting, pushing, pulling, balancing, or carrying up to 10 pounds.
- Ability to turn or twist body parts in a circular motion.
- Ability to tolerate exposure to heat, cold, chemicals, and loud or noisy environments.
- Ability to travel by automobile or airplane for long periods.
Responsibilities
- Open doors where applicable; welcome and thank guests.
- Answer guest questions accurately and politely.
- Maintain a clean and organized waiting area.
- Answer the phone.
- Direct guests to areas and restrooms.
- Provide security for co-workers, guests, and celebrities.
- Assist servers, bussers, and managers.
- Perform opening, closing, and side duties, including cleaning glass, polishing brass, sweeping and vacuuming floors, wiping menus, and restroom maintenance.
- Assure the complete satisfaction of each guest and create memorable experiences.
- Entertain guests to create “Raving fans.”
- Follow uniform guidelines and general safety and sanitation standards.
- Recycle products where possible and maintain HRC’s five core values and mission statement.
- Maintain a well-groomed appearance.
Benefits
- Comprehensive benefits package intended to support team members’ health, future planning, and work-life balance; benefits may vary with employment status.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
