Outlet Host/Hostess - HRC Atlantic City
About The Position
The Outlet Host/Hostess is the initial point of contact for guests and helps create a positive experience from the moment they arrive. The role greets, seats, and pages guests, answers questions and phone calls, directs guests around the venue, and maintains an organized waiting area. Hosts also help entertain guests and create memorable experiences while supporting servers, bussers, and managers. The position includes opening, closing, and side duties such as cleaning glass, polishing brass, sweeping and vacuuming floors, wiping menus, and maintaining restrooms. Hosts help ensure guest satisfaction, provide security for coworkers, guests, and celebrities, and follow safety, sanitation, uniform, and appearance standards. The role may include cross-training with Retail Sales Associates. This description outlines essential functions but may not include all assigned tasks.
Requirements
- High school diploma or GED.
- Ability to remain calm in a hectic, fast-paced environment.
- Strong organization, attention to detail, and sense of urgency.
- Positive and outwardly friendly attitude toward guests and coworkers.
- Ability to move throughout the corporate office and cafes during visits, including standing, walking, kneeling, and bending for extended periods.
- Ability to sit for extended periods.
- Ability to make repetitive movements of the arms, hands, and wrists.
- Ability to express or exchange ideas verbally and perceive sound by ear.
- Manual dexterity and hand-eye coordination, including ability to work with hands above shoulders.
- Ability to occasionally, regularly, and frequently move objects by lifting, pushing, pulling, balancing, or carrying up to 10 pounds.
- Ability to turn or twist body parts in a circular motion.
- Ability to tolerate exposure to heat, cold, chemicals, and loud or noisy environments.
- Ability to travel by automobile or airplane for long periods.
Responsibilities
- Greet, seat, and page guests, creating a positive first impression.
- Open doors where applicable, and welcome and thank guests.
- Answer guest questions accurately and politely.
- Maintain a clean and organized waiting area.
- Answer the phone and direct guests to venue areas and restrooms.
- Provide security for coworkers, guests, and celebrities.
- Assist servers, bussers, and managers.
- Perform opening, closing, and side duties, including cleaning glass, polishing brass, sweeping and vacuuming floors, wiping menus, and maintaining restrooms.
- Assure the complete satisfaction of each guest and create memorable experiences.
- Entertain guests to create “Raving fans.”
- Maintain a well-groomed appearance and follow uniform guidelines.
- Practice general safety and sanitation standards and recycle products where possible.
- Maintain HRC’s five core values and mission statement.
Benefits
- Comprehensive benefits package supporting health, future planning, and work-life balance; benefits may vary by employment status.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
