Part Time - Outlet Customer Service Associate - Flexible

Lowe's Home Centers•Baltimore, MD

About The Position

The Outlet Customer Service Associate provides customer service and supports sales, merchandising, checkout, deliveries, and store safety at a Lowe’s Outlet. The role assists customers in finding, selecting, and loading merchandise; answers product and program questions; processes transactions and orders; and helps maintain accurate pricing, organized displays, and in-stock merchandise. Associates may cross-train in other Outlet areas and perform additional duties as assigned. The position also supports Pro customers by helping them locate and load products, explaining applicable programs, and processing orders. Outlet-specific duties include freight and merchandising fulfillment, returns, delivery coordination, merchandise inspection, and cleaning and maintaining store areas. The role uses store equipment and systems as needed and follows applicable safety and security practices.

Responsibilities

Seek out customers, understand their needs, and assist with locating, demonstrating, selecting, carrying, and loading merchandise.
Respond promptly and knowledgeably to customer and employee questions, including walking customers through projects when needed.
Communicate stock, special-order, product-feature, application, and warranty information related to Lowe’s Outlet programs.
Support checkout functions, call buttons, departmental pages, and requests for assistance; write equipment-rental contracts and invoices.
Cross-train in other Outlet areas and generate leads for Project Specialist Exterior programs by engaging customers about their projects.
Use store systems to prioritize loads, print pricing labels, and look up item, price, and inventory information; replenish merchandise and prepare products to customer specifications.
Monitor store entrances and exits, respond to alarms, identify potential theft or security risks, and communicate concerns to management or Asset Protection.
Maintain housekeeping and safety standards, keep aisles clear, secure doors and gates, identify hazards, and follow applicable safety procedures.
Operate store equipment as needed, including phones, paging systems, computers, CCTV, pallet jacks, electric lifts, and compactor balers.
Assist Pro customers in locating and loading products, explain Pro programs, and use sales systems to enroll customers where applicable.
Process walk-up, phone, email, and online orders; contact vendors to verify product availability and cost as needed.
Maintain accurate pricing and signage, process sales transactions and returns, and complete freight and merchandising fulfillment.
Coordinate deliveries, inspect merchandise, prepare and load products, verify invoices against items loaded, and assist with product connections or returns.
Clean interior and exterior areas as needed and check for leaks, spills, unsafe displays, or other facility issues; perform equipment and facility maintenance as needed.
Perform other duties as assigned.