Part Time - Outlet Customer Service Associate - Flexible

Lowe's Home Centers•Meriden, CT

About The Position

The Outlet Customer Service Associate provides customer service in a Lowe’s Outlet, helping customers find, select, understand, purchase, and load merchandise. The role also supports checkout, store inventory and merchandising, safety and cleanliness, product deliveries, and other Outlet operations. Associates may cross-train in other areas and take on additional duties as assigned. The position includes responsibilities supporting Pro customers and Outlet department operations.

Responsibilities

Seek out customers, understand their needs, and assist with locating, demonstrating, selecting, carrying, or loading merchandise.
Answer customer and employee questions promptly and knowledgeably, including guiding customers through store areas and projects when needed.
Communicate stock, special-order, product-feature, application, and warranty information related to Lowe’s Outlet programs.
Support checkout functions, call buttons, departmental pages, and requests for assistance.
Write customer contracts and invoices for equipment rental.
Cross-train in other Outlet areas and generate leads for Project Specialist Exterior programs by engaging customers about their projects.
Use store systems to prioritize loads, print pricing labels, and look up item and inventory information.
Replenish shelves, prepare merchandise to customer requirements, and maintain accurate pricing and signage.
Monitor store entrances and exits, respond to triggered alarms, and report suspected theft or other security risks to management or Asset Protection.
Maintain store cleanliness and organization, conduct safety checks, identify hazards, keep aisles clear, and secure doors and gates.
Follow applicable safety procedures and operate store equipment as needed for the role and department.
Assist Pro customers in finding and loading products and explain or enroll customers in Pro Loyalty, Pro Credit, MSH, Volume Savings, and Pro Delivery programs.
Process walk-up, phone, email, and online orders using point-of-sale terminals, and contact vendors to verify product availability and cost when needed.
Process sales transactions according to company guidelines and provide a positive checkout experience.
Complete freight and merchandising fulfillment, move delivered stock, schedule shipments as needed, and check order quality and accuracy.
Process returns to Distribution Centers and dispose of or return items appropriately.
Coordinate deliveries, answer delivery-related questions, inspect merchandise, prepare and load orders, support delivery routes, verify invoices, and assist with product connections or returns.
Inspect and clean interior and exterior areas as needed, check for leaks, spills, and unsafe displays, fix equipment and facilities, and perform preventative maintenance.
Perform other duties as assigned.

Benefits

Health insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality
Flexible spending and health savings accounts
401(k) retirement account with company match
Employee Assistance Program, including work/life services and no-cost counseling
Education support, including tuition assistance and trade skills scholarships
Maternity and parental leave
Adoption assistance
Associate discount and broad discount platform
Learning and development opportunities
Potential annual bonuses, employee stock purchase plan and/or deferred compensation plan, and grant awards, subject to eligibility