Part Time - Outlet Customer Service Associate - Flexible

Lowe's Home Centers • Monrovia, CA

9d

About The Position

The Outlet Customer Service Associate provides customer service throughout Lowe’s Outlet operations. The role assists customers with finding, demonstrating, selecting, carrying, and loading merchandise; answers questions; shares product and program information; supports checkout and rental transactions; and helps customers with projects and delivery needs. Associates also support inventory, merchandising, freight, store cleanliness, safety, and loss prevention. The position includes responsibilities for Pro customers and Outlet-specific checkout, delivery, returns, and merchandise tasks. The role is part-time and offers flexible scheduling, with a listed pay range of $16.90–$17.85 per hour; starting pay may vary based on position, location, education, training, and experience.

Responsibilities

• Seek out customers, understand their needs, and help locate, demonstrate, select, carry, and load merchandise.
• Answer customer and employee questions promptly and knowledgeably, escorting customers to products and walking them through projects when needed.
• Communicate stock, special-order, feature, application, and warranty information related to Lowe’s Outlet programs.
• Support checkout functions, call buttons, departmental pages, and requests for assistance; write customer contracts and invoices for equipment rental.
• Cross-train in other Outlet areas and generate leads for Project Specialist Exterior programs by engaging customers about their projects.
• Use store systems to prioritize loads, print pricing labels, and look up items and pricing or inventory information.
• Replenish shelves by down-stocking merchandise and prepare merchandise according to customer requirements or specifications.
• Monitor store entrances and exits for merchandise movement and assist customers or associates who trigger alarms; report suspected theft and security risks to management or Asset Protection.
• Maintain housekeeping and store organization; help keep the work environment safe by conducting safety reviews, identifying hazards, clearing aisles, and securing doors and gates.
• Follow safety requirements, including top-stock safety, reinstalling safety cables, using aisle blockers, tether lines, spotters, and safety devices.
• Operate store equipment as needed, including phones, paging systems, computers, CCTV, pallet jacks, electric lifts, and compactor balers.
• Apply SEEK–LEARN–BUILD during customer interactions and assist Pro customers in finding and loading products for a faster shopping experience.
• Understand Pro Loyalty, Pro Credit, MSH, Volume Savings, and Pro Delivery programs; use the SMART phone and sales terminal to enroll customers.
• Process walk-up, phone, email, and online orders at point-of-sale terminals, and contact vendors to verify product availability and cost as needed.
• Display current, accurate pricing and signage; process sales transactions according to company guidelines and provide a positive checkout experience.
• Complete freight and merchandising fulfillment, move delivered stock, schedule shipments when necessary, and check order quality and accuracy.
• Process returns to Distribution Centers and appropriately dispose of or return items.
• Coordinate deliveries from beginning to end, answer delivery questions, solve delivery problems, inspect merchandise, prepare and load deliveries, support planned routes, verify invoices against loaded items, and assist with product connections or returns.
• Inspect and clean interior and exterior areas as needed, including bathrooms, breakrooms, hallways, and parking lots.
• Check the store for leaks, spills, and unsafe displays; fix equipment and facilities and perform preventative maintenance.
• Perform other duties as assigned.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life and disability insurance
• Paid time off, including vacation, holidays, sick time, and volunteer time
• Flexible spending and health savings accounts
• 401(k) with company match
• Employee Assistance Program, work/life services, and no-cost counseling
• Tuition assistance and trade skills scholarships
• Business Travel Accident insurance
• Maternity and parental leave
• Adoption assistance
• Lowe’s Associate Discount and broad discount platform
• Potential annual bonuses, Employee Stock Purchase Plan and/or deferred compensation plan enrollment, and grant awards, subject to eligibility

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed