Part Time - Outlet Customer Service Associate - Flexible

Lowe's Companies, Inc.•Monrovia, CA

10d•$17 - $18•Onsite

About The Position

The Outlet Customer Service Associate provides customer service and supports merchandising, checkout, inventory, safety, and store operations at a Lowe’s Outlet. The associate helps customers locate, select, understand, and load merchandise; answers questions; supports checkout and customer requests; creates equipment-rental contracts and invoices; and may generate leads for Project Specialist Exterior programs. The role includes cross-functional training and, where applicable, support for Pro customers and Outlet department operations. The associate uses store systems to check item, pricing, and inventory information; replenishes shelves; prepares merchandise to customer specifications; and supports freight, deliveries, returns, and order accuracy. The role also helps maintain clean, organized, and safe store and work areas, monitors merchandise movement and potential security risks, follows relevant safety procedures, and operates store equipment as needed. Other duties may be assigned.

Responsibilities

Provide SMART customer service and seek out customers to understand their needs, locate merchandise, demonstrate products, and assist with selection, carrying, and loading.
Answer customer and employee questions promptly and knowledgeably, including walking customers to store areas and through projects when needed.
Communicate information about stock, special-order merchandise, product features, applications, warranties, and Lowe’s Outlet programs.
Support checkout functions, call buttons, departmental pages, and requests for assistance.
Write customer contracts and invoices for equipment rental.
Cross-functionally train in other Outlet areas to help deliver customer service.
Generate leads for Project Specialist Exterior programs by engaging customers about project needs.
Use store systems to prioritize loads, print pricing labels, and look up item, pricing, and inventory information.
Replenish shelves by identifying empty areas and down stocking merchandise.
Prepare merchandise in the assigned department according to customer requirements or specifications.
Monitor merchandise entering and leaving store entrances and exits, and assist customers or associates who trigger alarms.
Identify common signs of shoplifting, theft, and other security risks, and promptly notify management or Asset Protection.
Maintain housekeeping standards and store organization, including Zone Recovery.
Maintain a safe and secure work environment by conducting daily safety reviews as applicable, identifying hazards, keeping aisles clear, and securing doors and gates.
Follow relevant safety requirements, including top-stock safety, reinstalling safety cables, using aisle blockers and power-equipment tether lines, using spotters, and using safety devices.
Operate store equipment as needed for the role and department.
For Pro customers, apply SEEK – LEARN – BUILD, help locate products, and assist with loading to support a faster shopping experience.
Understand Pro Loyalty, Pro Credit, MSH, Volume Savings, and Pro Delivery programs, and use the SMART phone and sales terminal to enroll customers.
Use point-of-sale terminals to process walk-up, phone, email, and online orders; contact vendors to verify product availability and cost as needed.
Display current and accurate pricing and signage in the Outlet department.
Use the cash register to process sales according to company guidelines and provide a positive checkout experience.
Complete freight and merchandising fulfillment, move delivered stock, schedule shipments when necessary, and check order quality and accuracy.
Process returns to Distribution Centers and appropriately dispose of or return items.
Coordinate deliveries from beginning to end, answer delivery questions, and resolve delivery-related problems.
Inspect merchandise before loading and delivery, prepare and load merchandise, support planned delivery routes, verify invoices against loaded items, and assist with product connections or returns.
Inspect and clean interior and exterior areas as needed, including bathrooms, breakrooms, hallways, and parking lots.
Check the store for leaks, spills, and unsafe displays; fix equipment and facilities; and perform preventative maintenance.
Perform other duties as assigned.

Benefits

Health, dental, and vision insurance
Life and disability insurance
Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality
Flexible spending and health savings accounts
401(k) retirement account with company match
Employee Assistance Program with concierge, work/life services, and no-cost counseling
Education support, including tuition assistance and trade skills scholarships
Business Travel Accident insurance
Maternity and parental leave
Adoption assistance
Lowe’s Associate Discount and broad discount platform
Potential discretionary benefits based on eligibility, including annual bonuses, Employee Stock Purchase Plan and/or deferred compensation plan enrollment, and grant awards
Learning and development opportunities